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K23 Customer Service Management (CSM) Implementation - Galileo 907 - Important links and info
Conference Sessions
ServiceNow Certified System Administrator (CSA) Exam Prep & Success Tips
SNU1018
This Interactive session is designed to prepare you for the ServiceNow Certified System Administrator exam. We will review key topics from the ServiceNow Administration Fundamentals course, highlight areas to focus on ramping up and preparing for the exam, discuss exam preparation strategies, take part in quizzes to test your knowledge, receive guidance on exam logistics, and have your questions answered directly by an instructor. This session is perfect for anyone planning to take the exam soon or seeking a confidence boost before attempting it.
From Concepts to Certification: Mastering ServiceNow CSM
SNU1010
In this workshop you will learn about the complete CSM data model-From products, sold products, and install base items to service definitions, and case management. Learn to map customer business models using OOB tools with minimal customization. Includes live demos, labs, discussion-led learning, and exam-aligned insights designed to strengthen both conceptual and practical CSM understanding.
Call My Agent: Demystifying AI Agents in ServiceNow
SNU1002
AI Agents are transforming how work gets done in ServiceNow - but what really happens behind the scenes when you “call your agent”? In this interactive lecture-style session, you’ll gain an understanding of the orchestration that takes place behind the scenes, from intent recognition and context grounding to natural language-driven reasoning and action execution. Whether you’re a creator, admin, or AI steward, this session will help you confidently explain how ServiceNow’s AI Agents work, what makes them safe and reliable, and how to design your own for maximum impact.