Erin Dabbs
Principal Curriculum Developer
Erin is a Principal Curriculum Developer with the ServiceNow Training, Alliance Enablement, and Certification Organization. She has over fourteen years of experience in training and instructional design. She has been with ServiceNow for four years, and currently creates engaging learning experiences to support the Strategic Portfolio Management applications. Most recently, she helped to create the learning journey for the Technical Project Manager persona.
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View allWelcome to K23 Human Resources (HR) Implementation Pre-Conference Training - Marco Polo 707
Welcome to K23 Human Resources (HR) Implementation Pre-Conference Training - Marco Polo 707
Conference Sessions
Pop the Cork: Planning Perfection With ServiceNow Collaborative Work Management
SNU1009
Get ready to party like it's 2029! Join us for this fun and interactive session where we'll use ServiceNow Collaborative Work Management (CWM) to help organize an epic (but fictional) 25th anniversary bash for ServiceNow. We'll demonstrate how to schedule party tasks with precision, collaborate seamlessly across departments, manage a variety of tasks across the ServiceNow AI platform, and tap into AI to make event organization a breeze. You'll leave this session with the skills to tackle any small or large-scale event using ServiceNow CWM. Let's raise a glass to learning and innovation!
Agile Arena Showdown: The Ultimate Enterprise Agile Planning Challenge
SNU1000
Join us for a high-energy team challenge that will put your Agile skills to the test! In this interactive training session, you'll experience the full Agile planning cycle in a competitive and collaborative format using Enterprise Agile Planning (EAP). Throughout the session, you'll tackle four rounds of Agile-themed exercises: • Epic Quest: Uncover hidden treasures and plan your epic journey. • Sprint Showdown: Plan and execute your sprint. • Kanban Kitchen: Cook up the perfect kanban solution. • Retro Remix: Reflect on your experience and improve for the next round.
Your AI bestie for SPM: Now Assist has your back
SNU3326
Ready to take your strategic planning and project management to the next level? Join our 90-minute session to explore how ServiceNow Now Assist for Strategic Portfolio Management (SPM) can transform your work. Learn to summarize feedback, create demands, generate project summaries, and gather actionable insights. Perfect for product, project, and demand managers. Experience AI-driven tools firsthand in a hands-on lab. Don't miss out on this opportunity to optimize your SPM approach!
Now that’s what I call IT Service Management – featuring Now Assist
SNU3301
See Now Assist in action! This hands-on lab dives into real-world ITSM scenarios, showcasing how Now Assist empowers IT teams. From administrators fine-tuning workflows to agents using AI to manage tickets, and requesters getting instant resolutions, this lab lets you step into each role. Experience firsthand how Now Assist boosts efficiency and transforms IT service management. Don’t just watch—get hands-on and unlock the full potential of IT problem-solving!
Health Log Analytics (HLA) bootcamp
SNU3287
Overview of HLA with implementation lab ingesting the instance glide log, testing the data input, and using log viewer to investigate log entries surrounding the anomaly.
Tech IT, Don't Wreck IT at K25! NOW That's what I call assistance: Virtual Agent
SNU3347
NOW That’s What I Call Assistance: LIVE! Virtual Agent Edition! Discover the power of ServiceNow’s Virtual Agent in this fun and engaging 60-minute session! The Tech It… team will showcase a real-world HR use case, answer pre-submitted and live questions, and demonstrate how Virtual Agent transforms workflows. With insights from ServiceNow experts and audience interactions, this is your chance to explore Virtual Agent’s full potential. Stick around—this event will air as a post-Knowledge podcast episode: “NOW That’s What I Call Assistance: Vol. K25.”