Erica Volini
EVP, Worldwide Industries, Partners, & Go-to-Market
Erica Volini is the Senior Vice President, Global Partnerships at ServiceNow. She works with over 2,000 partners who are a part of the ServiceNow global ecosystem. Erica joined ServiceNow in 2021 to help transform the go-to-market strategy for partners and has since brought her vision to life, leading the growth and expansion of the ServiceNow partner ecosystem. She also led the launch of a new partner program in January 2023 aimed at helping partners differentiate. Before ServiceNow, Erica was a Principal at Deloitte Consulting for 23 years, building and leading the Global Human Capital practice. She is known externally as an expert in the Future of Work and was a coauthor of Deloitte’s Global Human Capital Trends report. Her work has been profiled on CNN, The Washington Post, Bloomberg, Yahoo! Finance, Forbes and several other media outlets. In September 2021, Erica was appointed a HR Advisory Council Member of Betterworks. Erica received her BS ILR from Cornell University and currently resides in Scottsdale, AZ with her husband and two sons.
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We are behind you: How ServiceNow partners make you smarter, faster, and future-proof
Conference Sessions
We are behind you: How ServiceNow partners make you smarter, faster, and future-proof
KEY3110
<p>Have you ever felt alone in your digital journey? Been overwhelmed by the options or the unknowns? What if there were thousands of experts at your fingertips, ready to deliver more value, more efficiency, and more innovation than you thought possible? This isn't about a single workflow or solution; it's about broad, lasting transformation. With ServiceNow<span style="font-size: 11.0pt;">®</span> partners, that’s exactly what you get.</p> <p>Join the SVP of Global Partnerships, Erica Volini, as she walks through real life examples of partners finding innovative ways to solve customers’ most pressing challenges and squeezing every last drop of value from the ServiceNow platform. You won’t want to miss the real-time customer and partner matchmaking to see just how easy it is to find your perfect match.</p>
Lead Boldly Welcome Toast
SES3627
Lead Boldly Program Welcome Toast - Raise your glass and proudly join ServiceNow and Deloitte in launching the Lead Boldly program. You’ll get a look at upcoming sessions and activities not to be missed.
Accelerating with Partners: The Engine Behind Your Transformation
KEY3386
Behind every successful transformation is a force multiplier: a partner who knows your business as well as their own. From deep industry knowledge to hands-on platform expertise, they know how to architect scalable business transformation, purpose-built to turn ambition into action. Join Erica Volini for a step-by-step process of working with partners, and see how the combination of the ServiceNow platform and partners drives faster time to value, smarter innovation, and better business outcomes—at scale.