From paper to pixels: Auckland Transport's journey to digital transformation

SPN1607

<p>Embark on Auckland Transport’s journey towards Digital Transformation marked by heightened efficiency and improved Total Experience. Explore the orchestration of multiple strategic programs, encompassing the adoption of IT Service Management, IT Operations Management, and HR Service Delivery. Dive into the transition from a manual, data-entry process to a seamless, fully-digitized workflow, backed by the integration of Customer Service Management, Field Service Management, and the NOW Mobile App. Take a sneak peek into their visionary roadmap that utilizes GenAI tackling real-world challenges.</p>

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