5 elements of a powerful customer experience with CX leader Elizabeth Dixon

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<p>96% of customers say that customer experience is critical for driving brand loyalty. What does it take to create a winning team culture to deliver consistent, rewarding customer experiences?  Elizabeth Dixon walks us through 5 elements to create an exceptional customer experience: Choose your Mindset, Create your Culture, Know your Customer, Define your Differentiator, and Pursue Innovation. After 7+ years leading Service and Hospitality, Strategy and Research at Chick-fil-A, Elizabeth coaches business executives from Disney, Southwest, Gap, and Zappos to help them achieve their CX goals.</p>