Customer Experience (CX) Trends in the GenAI Era

SES3210

Customer expectations for great service experiences have never been higher. Hear the top 5 revelations about the current customer service experience backed by survey data of nearly 6,400 customers, agents, and CX leaders across the world. Highlights include top customer expectations, what agents need most, biggest challenges facing CX leaders, and the benefits of AI today and in the future.

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Customer Experience (CX) Trends in the GenAI Era

SES3209

Customer expectations for great service experiences have never been higher. Hear the top 5 revelations about the current customer service experience backed by survey data of nearly 6,400 customers, agents, and CX leaders across the world. Highlights include top customer expectations, what agents need most, biggest challenges facing CX leaders, and the benefits of AI today and in the future.

Watch Recording