An IT Transformation at Scale at one of the world’s largest oil & gas companies

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<p>How Petrobras transformed IT at scale on the ServiceNow platform. Petrobras IT supports over 100,000 users, offers more 2,500 services, handles over 220,000 tasks per month, all with a CSAT over 92%. Petrobras deployed multiple technology workflows to transform IT and integrated them with HRSD and 40+ service catalogs to provide a truly enterprise-wide platform for users. We will also show how Petrobras realized significant value with SAM and scaled automation through a robust IT Service Catalog, Discovery, Service Mapping, and Event Management.</p>

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