Derek Kitzelman
Staff Outbound Product Manager
Derek is an Advisory Solution Consultant at ServiceNow.
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Lab: Unleashing the power of Predictive AIOps within your organization
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Conference Sessions
Lab: Unleashing the power of Predictive AIOps within your organization
LAB2236-K23
<p>The term AIOps has been watered-down across the industry as a generic term. In this lab, experience how ServiceNow<span style="font-size: 12.0pt;">®</span> helps you be more predictive with AIOps. Learn how Event Management reduces noise, why Health Log Analytics provides unique analysis that requires less, not more, data scientists, and how reduce handoffs between ITOM and ITSM teams with Service Operations Workspace.</p>
360 Exchange: Mastering ITSM, ITOM, SPM, and ITAM: Best Practices for Large Organizations
SES3179
Ensuring seamless, scalable implementation of ITSM, ITOM, SPM, and ITAM is critical for optimizing operations in enterprise environments. This roundtable connects Marquee Customers with ServiceNow experts and industry leaders to explore best practices for deployment, adoption, and long-term success. Gain actionable insights on overcoming challenges, aligning with business objectives, and optimizing workflows at scale. Engage in high-impact discussions, share real-world experiences, and exchange strategies to accelerate business transformation and drive sustained operational excellence.
360 Exchange: Proven implementation and rollout strategies for ITOM Visibility
SES3549
ITOM Visibility delivers comprehensive infrastructure and service visibility that fuels key IT processes. Get expert insights into deploying ITOM Visibility by joining us for one of these “getting started” discussions: 1) discovery, 2) service mapping, 3) certificate management, 4) tag governance, 5) discovering Kubernetes, or 6) which cloud discovery should I use? This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Modern Methods of Building Service Maps
LAB1686
This lab explores modern service mapping methods that accelerate and simplify map creation. Participants will learn how to use Tag-Based Service Mapping to build service maps automatically from cloud and Kubernetes metadata, and how ML-Based Service Mapping infers service boundaries using CMDB and Discovery data. The session will cover how to refine machine learning suggestions and combine these approaches with traditional mapping to improve accuracy and resilience in dynamic environments. Key Learnings Service Mapping CMDB