Uber: Driving efficiency & excellence with modernized HR operations

SES2228

Join this transformative session with Uber to hear how their uplifted HR services now yield significant efficiency gains. With the power of ML, predictive intelligence, and skills based routing Uber is maximizing resource utilization to power its world class HR operations. Additionally, a revamped approval flow, AI Assists, and streamlined experiences empower users to self-service - leading to a 60% reduction in average case resolution. These strategic initiative and technological advancements together helped achieve enterprise business objectives while improving the employee experience.

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Uber drives a seamless onboarding journey

SES2815

<p>Starting a new journey is never simple. That’s why Uber partnered with Accenture to build and deploy a new onboarding system on ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> to improve its “new joiner experience” for new hires and their managers. In this session, discover how a comprehensive onboarding system is being deployed through the new UberHub across the US and Canada, offering a seamless experience and integrations with multiple key partner systems. From background checks to equipment delivery, UberHub is helping everyone hit the ground running.</p>

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