Getting back-to-baseline: Platform success stories from S&P Global and ConocoPhillips

SPN1630

<p>Take a deep dive into how two of the world’s largest organizations unlocked more value after 5+ years on the ServiceNow® platform. S&P Global and ConocoPhillips had been using ServiceNow ITSM for years – one organization was grappling with over-customization and the other was challenged by an acquisition. In both cases, they teamed with KPMG to take a back-to-baseline approach to revamping their platform instances, which resulted in realizing new value. In this session, you’ll first hear from ConocoPhillips and S&P Global in a fireside chat. Then we’ll host small, interactive roundtables where you can discuss your challenges, get your questions answered, and hear from your peers on how you can reduce technical debt and become positioned to take advantage of new platform capabilities.</p>

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Back to baseline: How to hit reset and realize new value in your platform

SPN3030-K23

<p>You're a loyal ServiceNow® customer who has been on the platform for years. However, due to various reasons (some beyond your control), you now have an over-customized platform that is creating challenges and eroding value. You may even face criticism from the business who is questioning the tech & your team. Good news: you're not alone. Better news: getting your implementation “back to baseline” is not as hard as you think. This interactive session will help you form a plan to refresh your platform, drive more value, and better position ServiceNow to meet the future needs of the business.</p>

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