DHL Global Forwarding: Reinventing and evolving the service delivery model

SES2853

<p>Discover the power of data-driven service management for efficient delivery. Learn how to integrate business partner, service, and employee-centric performance measurement to drive individual performance incentives tied to service center SLA performance and SLA compliance monitoring for business partner centricity. Join this session to gain insights into consistent KPI measurement across service delivery to prioritize quality and productivity. Learn how to optimize service processes and achieve organizational goals with data-driven service management.</p>

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ServiceNow Industry Value Chains

SES1650-K23

<p>Leveraging the power of Service Management across YOUR Industry Value Chain, is going to be a key differentiator as you look into the next 5-10 years. Join this Think Big session to get insights around: • How can you leverage the power of ServiceNow® across YOUR Industry Value Chain? • Examine trends for business model innovation, challenges and opportunities? • Identifying Key Digital Use-Cases by Industry?</p>

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