No two customer problems are alike, but that’s no problem

SES2811

<p>Businesses and customers report a varied array of issues and problems. Resolving them is highly dependent on customer-specific nuances, including which products they own and their contractual agreements. At AT&T, customer resolutions were getting delayed due to the number of different systems, resolver teams and required reviews. Join this session to find out how AT&T used ServiceNow<span style="font-size: 11.0pt;"><span style="">®</span></span> Case Management system to smooth the path to resolutions. By bringing the disparate data from all the systems together, the team transformed the orchestration, automation and tracking of the customer issues and inquiries.</p>

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