Best practices to drive deflection with GenAI from an end-user perspective

SES3001

<p>GenAI has grown exponentially over the past year and projections see this only increasing.  In previous surveys, customers have consistently ranked driving deflection as a top reason for implementing GenAI tools. The session will review best practices for helping employees use GenAI to drive deflection. Presenters share best practices to driving a positive GenAI end-user experience; for example, ways to build trust with GenAI, and examples of how and when to best use GenAI to help users self-service when information is needed, or a problem occurs.</p>

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