Schneider Electric resolves tickets 50% faster with ITOM and Microsoft JEA

SES2195-K23

<p>Join Schneider Electric to hear how it have transformed IT Operations to deliver 90% ticket accuracy and a 50% reduction in resolution time. With operations around the world, they needed standardized governance, process, and architecture to improve operational resilience. Critical to this was achieving greater visibility of outages with improved accuracy, and to understand the impact aligned to business priority, disaster recovery and risk. Leveraging ServiceNow® together with Microsoft JEA, the company can now obtain the insight they need without disrupting strict security protocols.</p>

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