Lab: Bridging ITSM and ITOM with Service Operations Workspace

LAB2237-K23

<p>For many organizations, IT service agents and operators work with different tools and processes, but when problems occur, they must work together to minimize the impact. In this lab, you'll learn how Service Operations Workspace provides a unified capability to meshes ITSM and ITOM together. You'll experience real-life examples such as an IT operator identifying an ongoing or potential issue, automating the opening of a ticket, and sharing information across the service agent, operator, and business owner. Focus persona: IT Operator</p>

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