Ben Barker
Product Management Director
Ben Barker is a Product Director and industry specialist with ServiceNow and is focused on supporting the organisations largest industrial customers, product / engineering business units and strategic technology partners. Ben has a background in technology transformation, cyber security and manufacturing / energy management. Before ServiceNow Ben worked customer side and is a specialist in Industrial Networks and Control Systems in addition to the Now platform.
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How Servicenow's Operational Technology solution optimizes operational uptime
Conference Sessions
How Servicenow's Operational Technology solution optimizes operational uptime
SES3185
<p>Uptime – keeping factories, power plants, and ports running without disruption – is a key measure of success for industrial leaders. A major challenge to achieving this goal is the lack of visibility into connected Operational Technology (OT) assets. In this session, learn how <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> OT management solutions help to gain a comprehensive understanding of OT estate, secure these assets, and manage workflows to optimize operational uptime.</p>
Get your hands on operational technology visibility
LAB2888
Learn how to use Operational Technology Manager to get a handle on OT device inventory and add the production process context using Industrial Process Manager. Find out why everyone is so excited about the latest features including: - How to import OT devices from Microsoft Excel using the POWER tool. - How to create equipment model entity hierarchy. - How to assign the OT devices to Equipment Model entities using AMAZING feature. - Convert IT devices to OT devices automatically using BURRITO.
Put AI to work for Life Sciences with ServiceNow and Merck
SES3223
Life Sciences leaders are consistently faced with pressure to bring life-saving treatments to market safely and efficiently. ServiceNow’s AI platform for business transformation helps remove the complexity around this difficult process, allowing scientists to focus on science in the lab, further streamlining other company operations. Join this session to hear how global biopharmaceutical leader Merck is partnering with ServiceNow to innovate their Operational Technology (OT) Management processes.
Explore the Latest Features in ServiceNow Operational Technology Management
LAB2898
Join our interactive lab to experience the newest capabilities of ServiceNow's Operational Technology Management (OTM). Gain hands-on experience in enhancing visibility, minimizing downtime, and strengthening security across OT environments. Through guided exercises, you'll learn to discover OT assets, manage relationships efficiently. Perfect for professionals in industrial and critical infrastructure sectors, this session equips you with practical skills to leverage OTM for optimizing operations and mitigating risks.