Ashwath Seethamshetty
Director ITX and CX(CRM)
Ashwath is passionate about delivering value to clients, and his unwavering dedication is essential to INRY. As Associate Director at INRY's Technology and Customer Workflows, he is responsible for providing excellent service and innovative solutions to customers. With a strong background in ITSM, SPM, Service Catalog, CSM, FSM, and FSO, Ashwath brings a unique perspective to the team and is an out-of-the-box thinker in solving challenging problems.
Recent News
View all
Aon transforms customer service operations with ServiceNow FSO
Aon saves thousands of business hours annually with integration and automation
PB
Conference Sessions
Aon transforms customer service operations with ServiceNow FSO
SES2522
Aon is a leading global professional services firm that provides Commercial Risk, Investment, Wealth, Health, and Reinsurance solutions. To streamline Aon’s customer service operations, INRY implemented ServiceNow FSO Pro for its Europe-based business units. Learn how Aon is taking advantage of the advanced capabilities of FSO Pro to capture and track financial services data, allowing the organization to expand its operations and incorporate new services and features on the ServiceNow FSO platform.
Aon saves thousands of business hours annually with integration and automation
SES2037-K23
Aon sells various risk-mitigation products, including Commercial Risk, Investment, Wealth and Health solutions for multinational companies. The company updated nearly 45,000 insurance policies each year manually. This process can be time-consuming and prone to human error. Join this session to learn how by integrating ServiceNow® with XPress and using automated REST APIs, Aon has reduced the amount of manual intervention required. This has saved Aon thousands of business hours annually and eliminated the potential for errors.
Strengthening healthcare data security: Integrating incident response with UCF
SES2110
Discover how a leading hospital enhanced its security posture by integrating Security Incident Response (SIR) with Unified Compliance Framework (UCF). Learn how automated risk assessment, streamlined incident creation, and integrated compliance controls led to measurable improvements. This session explores practical strategies for CMDB optimization, risk management automation, and regulatory alignment with NIST Framework 2.0\. See how this unified approach reduced response times, strengthened compliance, and improved protection of patient information.