Ashish Sethi
Sr. Director, Platform AI & Automation
Ashish brings 20 years of industry experience, with over a decade working on the Now Platform®. Before joining the company, he was a longtime ServiceNow partner who worked with clients to enable their digital transformation journeys. He played a pivotal role in helping accelerate value generation through ServiceNow. Currently, Ashish leads developer productivity within ServiceNow coupled with GenAI tools. He has deep expertise in hyperautomation, platform simplification, and scaling citizen development, helping the company reach its milestone of developing more than 1,000 apps.
Recent News
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Now on Now: Discover the future of coding developer potential with GenAI
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Now on Now: How to get started with Citizen Development
Now on Now: How we're accelerating revenue through workflow hyperautomation
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Conference Sessions
Now on Now: How to get started with Citizen Development
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<p>Suppose you're interested in helping your employees solve problems and collaborate on solutions using the ServiceNow<span style="font-size: 11.0pt;">®</span> platform. In that case, learn how to can start small with No-Code Apps, move on to Low Code with App Engine Studio, and manage our Citizen Developer program through best practices.</p>
Now on Now: Discover the future of coding developer potential with GenAI
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<p>Happy and productive developers are critical to delivering enterprise-grade software. At ServiceNow®, we offer a great developer experience by focusing on three things: enable, simplify, and equip. Join this session to learn how we empower our developers with ServiceNow Now Assist and Now LLM. With these powerful tools, our developers write scripts quickly with AI-generated code suggestions based on developer prompts and large language models — with a 38% code acceptance rate. Learn how to get started with Now Assist to improve developer efficiency — and reduce cost and complexity for the enterprise.</p>
Now on Now: How we're accelerating revenue through workflow hyperautomation
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<p>How do you map hyperautomation to your enterprise’s needs—and make sure you're minimizing employee drudgery and maximizing business value? We’ll share our own integrated framework for hyperautomation including how we're using Process Optimization, Automation Engine with RPA Hub, low-code strategy and other top use cases we've implemented so far across finance, risk and compliance, and sales. You'll see how AI and ML on the Now Platform® adds up to huge efficiencies, stronger engagement, happier employees, and a great way to elevate total experience (TX).</p>
Now on Now: Achieving Autonomous IT Service Desk
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Our goal was to transform IT support operations through a unified, AI-powered platform that could autonomously handle every day issues and seamessly escalate cases as needed to our human experts. We did it! Today, 90% of IT support requests are fulfilled by AI agents. Learn how we have achieved this bold goal.
Automation to Autonomy: Agentic AI helps reimagining workflows across enterprise
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ServiceNow® and LTIMindtree are partnering through the Now on Now program to pioneer cutting-edge Agentic AI use cases that are transforming the way network gets done. In this session, discover how we’re moving beyond traditional automation to deliver truly autonomous, context-aware Agentic Workflows that drive decisions, trigger actions, and drive outcomes powered by native ServiceNow AI Agents. Learn how we solved real-world problems to enable intelligent workflows, improved productivity and drove measurable outcomes
360 Exchange: Gen AI, Now Assist and AI Agents: You are Closer Than You Think
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You may be closer than you think to experiencing generative AI on the Now Platform. Join this session to discover your readiness for leveraging AI with Now Assist in your own environment. Our experts will guide you in assessing your readiness for generative AI in a small group discussion. Learn what you need to get started and discover where your peers are in their journey as well. Secure your spot now.
360 Exchange: Ask the Experts on how to get up and running with ServiceNow AI agents
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Join the ServiceNow product team to learn how to put ServiceNow AI agents to work for your organization. This roundtable explores use cases and best practices for enabling autonomous service management, showing you how to enhance efficiency across the enterprise. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
AI alphabet soup
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Are you confused about ServiceNow's AI offerings and how they can help you? Join this session to learn about our tools and what use cases apply to each.
Now on Now: Accelerating productivity with AI Agents
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Harnessing the power of AI Agents can dramatically increase your employees' productivity. In this session, you'll discover how we use agentic workflows to transform experiences for our employees, across sellers and operations personas.