Krones ServiceNow journey to a transparent, digitized & resilient IT/OT platform

SPN1709

<p><span style="font-size: 12.0pt;"><span style="font-family: Aptos , sans-serif;"><span style="font-size: 11.0pt;"><span style="color: rgb(33,33,33);">Information & operational technology are the heartbeat of a manufacturing company like Krones which request smart, secure manufacturing solutions. ServiceNow</span></span><span style="font-size: 11.0pt;">® </span><span style="font-size: 11.0pt;"><span style="color: rgb(33,33,33);">ITSM & OTM Modules (e.g. OT Incident Management or OT Change Management) enable Krones to visualize, digitize and secure IT/OT to meet internal and external needs. Krones is supported by KPMG in the ITSM, IRM and OTM implementation to integrate, control and automate service management processes and to institutionalize IT/OT-Convergence in one platform. The project establishes the foundation for enhanced, service-oriented & future-proof digital business model. Potential success factors of the project are: the alignment of a holistic and integrated IT/OT governance in a build and run organization and: to align the degree of development centralization and standardization in an agile environment. </span></span></span></span></p>

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