Now on Now: How we saved $167M and 1.2M hours via enterprise-wide self-service

SES1516-K23

<p>In 2023, employees and customers expect frictionless self-service experiences at scale. In this session, we'll share how we're not only meeting this demand but also driving costs way down while saving precious time. Hear how we saved $167M and 1.2M hours by developing a single self-service framework to keep both employees and customers helping themselves. Get a peek into the CIO Dashboard that tracks our self-service initiatives and value. See how it lets us measure the impact of self-service and forecast future benefits. Join us to hear about our self-service evolution and lessons learned.</p>