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Alayne Dovgan

Alayne Dovgan

Senior Manager Technical Product Marketing

ServiceNow Inc.

During the past 7 years that Alayne Dovgan has worked at ServiceNow, she has had the privilege to work with countless customers, helping guide them on how ServiceNow can create and deliver exceptional employee experiences that meet the expectations of the workforce and the needs of the business. Based in Cleveland, OH Alayne enjoys spending time with her family and being outdoors when the weather cooperates.

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Conference Sessions

K24

Revolutionizing the employee experience and operational efficiency with Gen AI

SES1560

How do you create an amazing employee experience and drive operational efficiency in addition to all the other things you do each day? While we can’t clone you, we can show you how Now Assist for HRSD utilizes generative AI to promote employee self-sufficiency, provide HR Representatives with the tools to quickly respond and resolve employee cases, and the administrative capabilities that provide quick and effortless access to set up, configuration and monitoring Now Assist features and applications. Elevate the workplace experience with Now Assist and redefine productivity effortlessly.

Watch Recording

K24

Driving employee productivity and growth while lowering the cost to serve

SES1563

<p>HR leaders now have more responsibility than ever, not only are they being expected to do more with less resources but to become pivotal drivers of organizational productivity and growth. Discover how ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> can help free up employees time with easy self-service on a single portal, guide employees through personalized journeys, streamline complex hire to retire processes, drive faster case resolution, optimize manual and inefficient processes through automation and GenAI, and deliver a unified talent development experience so organizations can make smarter talent decisions.</p>

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K24

Supercharge talent strategy with Employee Growth and Development

SES2985

In today's dynamic workplace, employees often struggle to navigate internal career paths, hindered by limited visibility. Leaders also face challenges with siloed talent data, impacting strategic decisions. ServiceNow® Employee Growth and Development addresses these issues by providing tailored career journeys for employees and offering leaders tools for informed talent decisions. This unified experience aims to supercharge the employee experience and organizational effectiveness, promoting business growth through optimized workforce utilization and development.

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K24

Revolutionizing the employee experience and operational efficiency with GenAI

SES5092

How do you create an amazing employee experience and drive operational efficiency in addition to all the other things you do each day? While we can’t clone you, we can show you how Now Assist for HRSD utilizes generative AI to promote employee self-sufficiency, provide HR Representatives with the tools to quickly respond and resolve employee cases, and the administrative capabilities that provide quick and effortless access to set up configuration and monitoring Now Assist features and applications. Elevate the workplace experience with Now Assist and redefine productivity effortlessly.

Watch Recording

K23

Spotlight Keynote: Mars says YES to transforming employee experiences AND driving departmental efficiencies

SPT1631-K23

<p>In today's macroeconomic environment, organizations are seeking to modernize systems and transform operations across the enterprise to increase agility, productivity and efficiency. Join Gretchen Alarcon as she discusses ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>'s employee experience innovations and investment themes and engages Angela Mangiapane, President, Mars Global Services in a fireside chat, exploring how Mars is leveraging the ServiceNow platform to drive an experience-led transformation across their 130,000 employee organization.</p>

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K25

Solution Keynote: Core Business Transformation

KEY2547

Business leaders, such as CFOs, CPOs, and CHROs, face growing pressure to reduce costs, simplify operations, and provide better visibility to information that empowers their teams to elevate business results. In this session, discover how ServiceNow’s AI-powered platform revolutionizes business services across key functions like HR, procurement, and finance. By leveraging ServiceNow AI Agents, high value employees focus on the most impactful work, cutting cycle times and producing hard dollar savings. Workflows deploy in months, while reducing reliance on legacy and point solutions.