Procedure: 1. Navigate to All \> Service Level Management \> SLA \> SLA Definitions. 2. Click New. The SLA Definition form is displayed. 3. On the form, fill in the fields ![akshaypithore_0-17106...

Use case: If an incident is created in source ServiceNow instance it should be created in target ServiceNow instance. ServiceNow stores details on how to interact with external web services throug...