Before you take-off: 3 pillars for CSM at scale

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<p>How to ensure your CSM implementation is delivering the right customer service experience, improving agents' productivity while controlling operating costs? Amadeus is leaning on 3 principles to successfully build a CSM application at scale: establish strong CSDM foundations to make the best out of the platform capabilities; connect the ServiceNow ecosystem to foster collaboration through the platform governance; focus on making process harmonization to enable innovation.</p>

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