Adriano Dias Costa
Head Of Software Engineering
Head of software engineering overseeing ecosystem and governance of SERVICENOW platform. Also leading products and services that support the Agile Discovery and Delivery (+B&R) journey, guiding deliverable teams over a modern digital product management path. With +25 years in software engineering, I've been working over multi-platforms and pioneered on structuring of COI for SaaS platforms (e.g., Salesforce, AutomationAnywhere) enabling capabilities to empowering citizen developers and mitigating shadow IT risks. Outside of work, I'm passionate about my family, soccer, speed and travel
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Itaú Unibanco Bank's journey from Jira to Strategic Planning Workspace
Conference Sessions
Itaú Unibanco Bank's journey from Jira to Strategic Planning Workspace
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Find out how Itaú Unibanco Bank (the largest private bank in Latin America), migrated from JIRA Plans to Strategic Planning Workspace (SPW) in the Tribes, obtained gains of performance for teams by planning and building roadmaps to help prioritize and manage their backlog on a timeline. With an Net Promoter Score (NPS) of 4.3 (scale up to 5), the SPW exceeded the expectations of Jira Plans and has been winning the hearts of the portfolio managers in Itaú's technology area.
Itaú pipeline processes and tools evolution
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To ensure quality in ServiceNow deployments, we integrate its tools with Itaú's processes, using Instance Scan for best practices and risk mitigation. Test Management and ATF ensure test coverage, while the CAB module assesses changes for production. We automate package uploads to enhance speed and minimize platform impact. Our team of 150 developers conducts daily deployments, adding over 2000 packages in six months.