Now on Now: Implement Predictive Intelligence to route incidents and cases to the right groups

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<p>The Predictive Intelligence classification framework enables you to utilize machine-learning algorithms to establish categorical field values during record creation. Explore the out-of-the-box classification solutions available to predict the correct Service or relevant assignment group based on the incident description. This functionality will allow the system to automatically assign and route your incidents or cases to appropriate fulfiller groups.</p>

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Now on Now: Find out how CSDM underpins how we work at ServiceNow

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<p>By leveraging the Common Services Data Model (CSDM), the <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> Digital Transformation team can seamlessly address incidents and develop new functionalities without reconsidering our enterprise data model. This approach allows us to work smarter and faster through Generative AI. The CSDM framework offers prescriptive guidance for building out our CMDB, facilitating the integration of applications across domains. Join this session to discover how ServiceNow relies on the foundational CSDM daily to enhance productivity with peace of mind.</p>

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Now on Now: Using GenAI and Now Assist for IT Support Agents

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<p>Find out how <span style="font-size: 11.0pt;"><span style="">ServiceNow® is</span></span> setting up Now Assist for ITSM to increase productivity across the enterprise. See how agents are able to quickly summarize incidents, generate resolution notes and even create KB articles with a few simple clicks.</p>

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Now on Now: Zero Service Desk – Revolutionizing IT support with AI

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The future of IT support is no support—where issues resolve themselves before users even notice. Learn how the Zero Service Desk model, powered by AI, predictive analytics, and automation, eliminates service disruptions, enhances productivity, and sets a new standard for enterprise IT excellence.

Now on Now: Zero Service Desk – Revolutionizing IT support with AI #2

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The future of IT support is no support—where issues resolve themselves before users even notice. Learn how the Zero Service Desk model, powered by AI, predictive analytics, and automation, eliminates service disruptions, enhances productivity, and sets a new standard for enterprise IT excellence.

Now on Now: More IT agent productivity & 40% lower MTTR with GenAI & Agentic AI

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In this session, see how ServiceNow uses our own AI, GenAI, & Agentic AI solutions to drive a 40% boost in IT agent productivity. From automated Incident Resolution Playbooks to Agentic Resolution Agents that analyze & remediate issues, we’ll explore how we streamline ticket handling so agents can focus on higher-value tasks. We'll show you how Recommendation Framework delivers context-aware knowledge and real-time recommendations, lowering resolution times and enhancing our end-users' satisfaction. Join us to see how ServiceNow’s AI-driven solutions are modernizing our IT service management.