We have a team of developers building catalog items. As I review the code that they are writing, I'm finding that much of it is extremely repetitive. We've built out a library of Script includes to...

We often are working catalog tasks and see that someone mentioned that something's attached and were sick of climbing up to the parent (sc\_req\_item) and possibly up again to the request in order ...

 There is no doubt that software development has improved dramati...

Over the past few years different folks from SN have spoken with my ITSM managers regarding the topic "the upcoming upgrade to (insert release name here)". During these sessions the SN reps have ha...

I strongly dislike the wiki. The content is poorly formatted and sometimes just plain incorrect. ServiceNow customers deserve better. I pulled aside the team lead in charge of discovery content aft...

I got a request to hide a couple of modules from non-managers. Here is how I did it: var GMF_ClientUserUtil = Class.create(); GMF_ClientUserUtil.prototype = Object.extendsObject(AbstractAjaxPro...

The ServiceNow North Texas User Group meeting is just around the corner, so mark your calendars and register now! We have a great set of topics coming your way. Date: Wednesday, September 11, 2013...

The ServiceNow ecosystem strikes again!!As promised at the North Texas ServiceNow User Group meeting, Nicole Tate (MetroPCS) has delivered her process mapping template that she used to great succes...

One of the great parts of being a ServiceNow customer is the interaction and inspiration your receive from other customers and learning how they are tackling the same challenges. The best place to ...

One of the great things about ServiceNow is our extensive ecosystem of partners and technical experts. We are very lucky to have one of the best join us and guide the CMS Lab participants through a...

The North Texas Service Now User Group is almost here!! We have had tremendous response to this quarters meeting, but we are missing one vital component…YOU!As always, the best part of any LUG meet...

The new Winter Release is about to be rolled out. It's time for our next North Texas User Group Meeting. I am looking for a volunteer to host this meeting at your site. If you are interested please...

Mark your calendars the next North Texas User Group meeting will be Wednesday Sept 15th at Lennox International, Richardson, TX. I believe that we have put together an interesting program that shou...

A member of the Texas User Group has discovered a bug in work flow that I wanted to make you aware of. Apparently if you make more than 1 change to a work flow update set then it corrupts the workf...

I am Carolyn Hollingsworth and have volunteered to help get our Texas user group started. I have been involved with user groups throughout my business career and have always found value both person...

September 23, 2009 was the official start date of the Service.now.com Local Users Group for our Texas customers. Carolyn Hollingsworth, a Lennox International IT Director, has volunteered to help g...