Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan as we close out our series on optimizing technology spend and mitigating risk. Taking a combined technology management approach allows IT lead...

Customer experience is no longer just about service. It’s about the entire customer journey. Every single interaction your customer has with your organisation forms their overall experience, so it’...

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for the second episode of the series on optimizing technology spend and mitigating risk. With the prevalence of "shadow IT" becoming more and ...

We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is. Topics 00:00 Welcome/introductions 12:57 SD...

Part 2 of our discussion with John Stein, ServiceNow senior engagement manager, about how the NHL and Expert Services are working together to ensure games run smoothly throughout the season. Have ...

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for a new series on optimizing technology spend and mitigating risk. The question that companies that are spending lots of time answering thes...

In a discussion with John Stein, ServiceNow senior engagement manager, find out how the NHL and Expert Services are working together to ensure games run smoothly throughout the season. Have a ques...

Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going to share our top 5 favorites from our latest r...

<p>Join Newsha Sharif and Andy Jordan for the final part of our series on strategic planning. </p> <p>Delivering value with the PMO is a highly scrutinized process. PMOs have a number of critical f...

<p>Join Newsha Sharif and Andy Jordan for part two of our three part series on strategic planning. </p> <p>Operating environments are constantly evolving, with shifting customer expectations, emerg...

<p>Join Newsha Sharif and Andy Jordan in our first podcast episode for 2024 as they dive into the rapidly evolving world of strategic planning. </p> <p>Though strategic planning has been in practic...

It doesn't matter what your background is - if you're thinking about getting into ServiceNow or know someone who is, we have a story for you... Topics 00:00 Welcome/Introduction 08:19 Care...

<p>We can’t solve today’s problems with yesterday’s solutions. Tackling the complex challenges businesses face right now requires us to question the assertions that have worked in the past — establ...

To go from ServiceNow Admin to Certified Master Architect is an incredible journey. Our guest today shares his insights on how he made that happen and why. Topics 00:00 Welcome/Introduction...

<p>In this episode, we have a conversation with Charles Muhlbach to find out why he wanted to pursue a career in technology and how he transitioned from a successful Army career to a bright future ...