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Basic Authentication is the standard, out of the box authentication mechanism for SOAP Requests into ServiceNow. A few months ago I ran into a scenario where a customer wanted to maintain a "Restri...

We welcome anyone, unless you are not welcome

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"Not in Maintenance Window" My demo organisation allows maintenance on servers on the 24th and 25th September. ![image](https://community.servicenow.com/community/image/serverpage/image-id/1582...

Change Management conflict checking - Part 1

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Première réunion du ServiceNow Suisse romande User groupEvent Starts: Oct 20, 2011 02:00pm Event Ends: Oct 20, 2011 07:00pm Timezone: Europe/Zurich Event Status: Registration is open Enregistrez-vo...

Première réunion du ServiceNow Suisse romande User group

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As we revisit our core ITSM applications I've been diving back into the ITIL books, both version 3 and 2011.We are all familiar with the ITIL "magic roundabout" - a visualisation that demonstrates ...

Incident and Change - never the two shall meet.

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Handling Dynamic Approvals

Handling Dynamic Approvals

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I'm still here after five days!

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I learn a lot from my co-workers, and I learn a lot from our customers too. About a year ago I was on a conference call with a customer working on an [import set](http://wiki.service-now.com/index....

Tip: Testing transforms without reloading

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About a year (and half?) ago, I made the effort to consolidate the Help the Help Desk script (the one where a user clicks on the "Help the Help Desk" module under the "Self-Service" application) an...

Help the Help Desk stuffs

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The Automation team has started to build out a set of user management activities. Our end goal is to enable customers to automate their on-boarding/off-boarding processes with auditable, self-docum...

Introducing the RBA User Management Activities

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Dueling Cleverbots Video

Dueling Cleverbots

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List Filter Options: Is One Of

List Filter Options: Is One Of

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For a longgg time now jelly is something that has scared me. I'm just starting to get over the fear because I have learned why it's scary!You're a developer, and you like to learn by example. So yo...

Don't be afraid to get Jelly with it!

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Control the Execution Order of Request Items in an Order Guide

Control the Execution Order of Request Items in an Order Guide

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Lately I've been doing some service catalog work for a couple of clients and I've come across a requirement that I really haven't had to address before. The requirement deals with order guides…spec...

Control the Execution Order of Request Items in an Order Guide

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Do you need to take advantage of the complete flexibility of Service-now that extends beyond the user interface? If so then you'll need to learn how to do some scripting. The prerequisites for this...

Scripting Class in Windsor, UK - September 12 - 13, 2011

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I recently came across a performance issue with the Javascript "replace" function. When I switched to using the Java string replace function instead my performance jumped incredibly for larger stri...

Javascript Replace looks great, but can be slow

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One of my favorite time saving features of ServiceNow is labels. This handy, and often overlooked feature, can speed up the navigation to a specific record.As I develop solutions, I find I'm consta...

Labels

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Ever wanted a simple way to add collapsible menus to your ServiceNow CMS site? I just came up with a way to do this. Check it out at ServiceNowGuru! http://www.servicenowguru.com/content-managemen...

How to Create Collapsible CMS Menus

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While going through my most recent implementation I'm finding a lot of points where I wish there was more content out-of-box. To be absolutely clear; I'm not talking about demo data.One such thing ...

Stuff needing update out-of-box in Service-Now

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First off, sorry to the community members. I've been super busy these days and haven't been able to respond to posts as much as I would like. Here's an example of what's been keeping me busy.Yester...

The problem you've never seen and never want to

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![](ShowChoiceList.png)Occasionally you may find yourself needing to write a script that needs to look at more than one row to get its answer. For instance, perhaps you need a count of all the Dell...

Count and Sum and Avg and Min and Max, Oh My!

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![image](https://community.servicenow.com/community/image/serverpage/image-id/158311i32A9D69B18B6D30B/image-size/large?v=v2&px=999)When you're working with JavaScript on the client side, it's prett...

Take A Deep Breath...

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A customer recently asked me to implement a solution whereby they could grab a list of CIs from an excel spreadsheet and paste them straight into the affected CIs list within a change, as you know ...

Mass ADD/PASTE Affected CIs into a change

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Earlier this year, ServiceNow added the ability to send SOAP messages through the MID Server. This was an awesome addition to the product. I played around with the feature just to be familiar with ...

SOAP through the MID Server

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Most of us are aware of [business rules](http://wiki.service-now.com/index.php?title=Business%5FRules) \- those lovely little gems that typically run right before or after a database operation (amo...

Script Actions - Business Rules' cousin

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