As we revisit our core ITSM applications I've been diving back into the ITIL books, both version 3 and 2011.We are all familiar with the ITIL "magic roundabout" - a visualisation that demonstrates how the 3 volumes - Service Operation, Transition and Design - rotate around Service Strategy with an outer crust of Continual Service Improvement keeping it all together.

It's a great data visualisation and emphasises the recursive nature of ITSM, and that there isn't really an end to an implementation (Great news for all of those ITSM consultants eh?)Thinking about the relationships between the core processes - and thinking in terms of workflow rather than high level ITIL volumes, I ended up with a new process flow and a realisation that was new to me.