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What do great performers, great museums, and noteworthy thought leaders in every arena have in common? Their reputations and perceived excellence do not depend upon their abilities to create new ma...

Turn Information into Knowledge with Collaborative Curation

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157333iC43D6218F8280911/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addi...

Knowledge Base Weekly Digest: November 10, 2014

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Why Human Resource Service Management (HRSM) is important

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All new Update Set resources page

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New Instance Upgrade community space!

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Help select topics for Knowledge 15!

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Exporting incidents with their attachments

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Software Entitlements can be a bit time consuming if you try to do it manually. As you work more with Software Asset Management in ServiceNow, you will likely configure Workflow to create entitleme...

Feel Entitled to Quickly Entitle Software

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Flexible Mapper Video

Flexible Mapper

Ben Hollifield · over 11 years
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They say a picture is worth a thousand words, and ServiceNow offers a number of ways to visualize your data via reporting, Performance Analytics, Google Maps integrations, BSM Maps, and more. Howe...

Interactive Maps & Images in ServiceNow

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Here is another great video from our _Ask the Expert_ series! In this episode, [Russ Sarbora](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=6cc0d2eddb581fc09c9ffb651...

Ask the Expert | Workflow: Credentials, Run Powershell and Run SSH Activities

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Do you want to be involved in influencing the topics for Knowledge 15? Share your thoughts on what specific topics are you interested in learning about within Service Catalog. You can interact with...

What Service Catalog topics are you interested?

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Global email Display Name override

Global email Display Name override

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Want to be featured as a Speaker at Knowledge?

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I just had to create a group which contains all 6000 users in our system. Here's a simple little script that can do just that: //first create an empty group and get its sys\_id var group\_sys\_id...

Batch add all users to a Group

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File Builder FTP 3.X Video Tutorial Video

File Builder FTP 3.X Video Tutorial

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File Builder FTP 3.X Version Video Tutorial

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Use CSS Records with UI Pages and Macros

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Differentiate, Integrate, Generalize. DIG is how adults learn and how ServiceNow courses are designed to deliver a superior learning experience. DIG is a proven approach to curriculum architecture...

We DIG Learning

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_Ask the Expert_ is a weekly web show where ServiceNow experts share their knowledge and help answer your questions. Today, I would like to highlight one of our recent episodes: "CMS Implementatio...

Ask the Expert: CMS Implementation Best Practices

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Orchestration run local command activity

Orchestration run local command activity

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_"You have to learn the rules of the game. And then you have to play better than anyone else."_ \-Albert Einstein One of our favorite rules of the game in ServiceNow is business rules. A business...

Using business rule conditions strategically

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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowl...

Think Like a ServiceNow Employee: October 2014 Top KB Articles

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157305iD99923AA76F2237C/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Weekly Digest: November 3, 2014

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Scott Adams' _Dilbert_ comic strip, which first published April 1989, provides an excellent and hilarious insight into the corporate world (focusing particularly on Information Technology folk). O...

Human Resource Service Management (HRSM): Differences between HR and IT

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