ServiceNow News
32 items
I've written a few blogs on the topic of discovery in the last few days. Very simple stuff aimed at getting a basic home lab environment up and running and discovered.
That's mainly because I want...
Discovery Lab setup - Trials (and for the moment, tribulations) with DEX
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11 months
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I'm a really big fan of the Employee Center, and have been since it's first release. I can still remember being told about it landing on the roadmap during the Certified Master Architect Program ba...
Yohohama new feature: Appointment booking from the Employee Center
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11 months
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I recently configured the walk up experience in Yokohama in order to be able to demonstrate the new Appointment Booking (IT and HR) in the Employee Center and wanted to describe the process, and ho...
Yokohama new feature: configuring Appointment Booking
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11 months
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In recent months I have had the pleasure of working with customers who take accessibility just as seriously with their implementation on the platform as we do at ServiceNow. The product is not perf...
Yokohama new feature: Knowledge accessibility checker
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11 months
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I wrote a short article about how easy it is to get started with the Impact Health scanner for your update sets recently [here](https://www.servicenow.com/community/in-other-news/impact-platform-he...
Proactive Code Check: Adding your own checks
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11 months
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The Yokohama release brought with it a raft of new in instance capabilities for our impact customers.
For me, one in particular stands out as something many customers would want to take a look at ...
Impact Platform Health
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11 months
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I've written a couple of blogs on the topic of discovery in the last few days. Very simple stuff aimed at getting a basic home lab environment up and running and discovered.
I'm now extending the ...
Discovery Lab basic setup - Agent Client Collector
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11 months
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I sat down recently to set up a lab environment again after years without one, and previously blogged about how incredibly easy the basic setup of discovery (MID Server Host, MID Server, Discovery ...
Discovery - extending coverage of it in a home lab environment
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11 months
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A few years ago I had a baby lab set up at home running ESXi (when it was still free) and a few Linux virtual machines.
It enabled me to stay up to date with a number of ServiceNow platform capabi...
Basic Discovery Setup - A lot easier to get started than you might think
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11 months
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If you've been a ServiceNow administrator or developer for any length of time, I would be prepared to bet that you've been asked more than once to look at an issue with a process or a form taking t...
Performance Profiling key processes
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11 months
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In the past, I've been asked to support customer developers to understand performance problems the are seeing in their instances.
There are plenty of articles out there that talk about a variety o...
Next Experience Developer Tools (NED)
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11 months
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A recurring theme in the roles that I have held over the last decade or so in the ServiceNow ecosystem is the need to support developers and administrators in tackling performance issues experience...
Transaction Call Chains
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11 months
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I have been finding recently that the number of context switches I am doing in my role is becoming tricky to manage, and the way I organise my tasks and prioritise some elements of my work is not w...
Collaborative Work Management
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11 months
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A common requirement I've either been asked to implement, or review over the years, is an implementation of "HR for HR" case visibility restrictions. In other words, if a case is raised and is rele...
The "HR for HR" HRSD Case Security use case - without the horrible tech debt
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11 months
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I had a wonderful demonstration recently of ServiceNow's process mining by a colleague in the wider Platform Architect team in the UK & Ireland (we love to share).
Part of the conversation was abo...
Process Mining: It's too easy to get started!
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11 months
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We now have all our integrations documented, recorded in ServiceNow both in terms of the details of APIs, applications providing and consuming those APIs, and we have alerts that are flowing to the...
Thoughts on monitoring ServiceNow integrations (part 4): Bringing it all together
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11 months
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Following on from the first two posts in this short set, we have now an understanding of what we need to record and measure.
Now we move on to the how. How should record that an integration is not...
Thoughts on monitoring ServiceNow integrations (part 3): The building blocks
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11 months
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Following on from the first post in this short set, where we set the scene about wanting to create a "single landing page" showing the state of all outbound and inboard integrations into ServiceNow...
Thoughts on monitoring ServiceNow integrations (part 2): Governance & Preparation
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11 months
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I was asked recently by a customer how they might bring together all the integrations relevant to their ServiceNow platform together in one place. So they could have a single pane of glass through ...
A thought on Monitoring ServiceNow Integrations (part 1): Intro
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11 months
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This new capability I absolutely love. The triaging dashboard is available in the HR Agent Workspace and allows an agent to review their teams cases - presented as cards in vertical lanes - like a ...
Yokohama new stuff: HR Triaging Dashboard
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11 months
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One of the new capabilities added in the Yokohama release, is the ability for Employees and Alumni to request a personal information report. So what does it do?
It provides a new, simple, requesta...
Yokohama new stuff: Personal Data Rights in HRSD
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12 months
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HRSD Employee Experience Packs still available in the Store, but for how long?
HRSD Employee Experience Packs
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12 months
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I've been involved in one way or another with the HRSD product since it's initial release in Istanbul.
One of the capabilities that rarely gets much air time, though it really should, is the CHRO ...
Innovation Lab's CHRO Dashboard
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12 months
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First, an admission... I am not an implementation specialist in SAM Pro. I don’t currently hold the certification, and have never led an implementation of it for a customer. Perhaps not the best of...
Software Asset Management program challenges - a personal PA perspective
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about 1 year
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Last year, I spent some time reviewing a few of the releases to the store by the Innovation lab.
Some were of more use for me in my role as a Platform Architect. The Express List stands out partic...
A look at the Innovation lab 'Developer Workspace' store app app
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about 1 year
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