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We want to be Customer centric. Our previous Incident model had evolved over time and in retrospect it was clear to see that we'd made changes for our own needs without looking at the process fro...

A Customer-centric model for handling Incidents

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Greetings Fellow Higher Education Members! This post is an introduction to the reincarnated [Higher Education User Group of Servicenow](http://community.service-now.com/higher-education-industry-...

Introduction to the new Higher Education Group

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Class Question (CQ) Workflow Versions and Contexts: How Do They Relate to Each Other?

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UK ServiceNow User Group meeting - Tea and cakes at Harrods

UK ServiceNow User Group meeting - Tea and cakes at Harrods

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this._debug('loadNextTask(): querying table…'); When you want to turn all the debug statements off in that script include, just go to initialize() and set this.debug=false. For Business Rul...

Large Teams (Part 1 of 3) - Debugging

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Edit a Workflow Directly from a Task

Edit a Workflow Directly from a Task

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Edit a Workflow Directly from a Task

Edit a Workflow Directly from a Task

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I've heard a number of questions on how to use [GlideAJAX](http://wiki.service-now.com/index.php?title=GlideAjax) to return multiple values. It wasn't clear in the wiki (until now) how to do this s...

Returning multiple values with GlideAjax

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Software as a Service, plus connu sous l'acronyme SaaS, est l'offre qui tire l'ensemble des concepts du fameux Cloud. Avec une croissance í deux chiffres, celle-ci est néanmoins freinée en raison d...

Point de vue en Français : Software as a Service, les faux a priori

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Hello. Recently Chad asked if I could help out with the Wisconsin User Group since he's moved on to a new opportunity that precludes him from managing this group. I'd like to thank him for the time...

Group update and soliciation for feedback

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Everyone is welcome to attend. http://www.cvent.com/events/a-leap-year-of-mini-seminars/invitation-9461afe93c284f2dac6b2c59cf3d684a.aspx

Service Now to present at HDi Feb 29th.

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I just came across a case where someone was comparing two date fields on the client to validate that the one was later than the other. To accomplish this they created a script include to compare da...

Comparing Client Dates

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> I'd like to see all of the tasks (Incidents, Problems and Changes) that are currently open for an Application and all of it's dependancies That would be a good list to see - take an Enterprise A...

Walking to find all tasks.. for all relationships..

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Show a Table Schema Map from any Form

Show a Table Schema Map from any Form

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\\\\Aspen has now been released and encourage that all customers move to the newest version.\\\\Features:\Enhanced Scalability\Improved Disaster Recovery\Gen2 Datacenter\High Security\RBA improveme...

**Aspen has been released GA**

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Welcome to the ChicagoLand LUG

Welcome to the ChicagoLand LUG

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Show a Table Schema Map from any Form

Show a Table Schema Map from any Form

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Planning for Major Incidents

Planning for Major Incidents

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Improving your ITSM system in a release driven way [Part 3]

Improving your ITSM system in a release driven way [Part 3]

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Over the past few months I have had a number of clients contact me with issues regarding SAML 2.0\. Due to the complexity of SAML 2.0, and the plethora of options associated with the specification,...

Additional SAML 2.0 configuration settings

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I recently had a situation where I was copying lots of variable sets, and the "Insert and Stay" UI Action was getting used all too frequently. So I decided to create a "Copy" UI Action to make a co...

Copying a Variable Set with variables, client scripts, and UI Policies

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![image](https://community.servicenow.com/community/image/serverpage/image-id/156075i18DC24C0965F4C10/image-size/large?v=v2&px=999)It's quite likely that if you're reading this, at some point you'l...

Ask Why

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In most cases Service Management is seen as an extension of the Service desk. When most organisations look to Service Management practices and the ITIL framework, it's more than likely due to poor ...

Beyond the Service desk.

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Whose got 2 thumbs and is horrified every time they look at the Microsoft Word Generated HTML? This guy right here. Knowing full well that pasting from Word is a fast and simple method for knowledg...

CMS and Knowledge - Pasting from Word

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Check out the way cool work being done at Omnicare:http://community.service-now.com/blog/deena-troy/michael-slabodnick-omnicare-gamification-people-people They will be presenting an overview of th...

Omnicare Gamification of ServiceNow

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