logo

NJP

ServiceNow News

48994 items

![image](https://community.servicenow.com/community/image/serverpage/image-id/161087i944E75CFBF77DB5D/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: December 6, 2016

Import · about 9 years
www.servicenow.com cache
I've been running a blog series on [Data Sampling Techniques](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=efed222ddbd0dbc01dcaf3231f9619f9) where the latest topic was on...

And the winner is... Randomly Selecting GlideRecords

Import · about 9 years
www.servicenow.com cache
Who is my main sales contact? Your ServiceNow Sales Representative is your main contact, and can put you in touch with the appropriate ServiceNow resources or departments. If you're not able to r...

Contacts & Events

Import · about 9 years
www.servicenow.com cache
One of the new features released in Istanbul is the ability to modify an On-Call roster by changing, adding and removing users without affecting historical data. In previous releases, when a team m...

On-Call Scheduling Members available from and to

Import · about 9 years
www.servicenow.com cache
If you are planning to import thousands of records into your instance and you have a complex coalesce key to update data, this post is for you. Easy import, data load, and import sets are wonderful...

Improving performance when importing data with more than one field as coalesce key

Import · about 9 years
www.servicenow.com cache
I have come across a requirement from a client that they would like to have ability to select multiple options / values on a variable in service catalog but did not like the appearance of List Coll...

MultiSelect Hierarchal Checkbox

Import · about 9 years
www.servicenow.com cache
Here's a recording of a panel discussion about the future of artificial intelligence for customer support. It was moderated by Kate Leggett from Forrester Research. Panelists (left to right): Nitin...

The future of AI for customer support: panel discussion with ServiceNow, Neva, Zendesk, and Wipro

Import · about 9 years
www.servicenow.com cache
Tug Of War !!!!!!!! Video

Tug Of War !!!!!!!!

Import · about 9 years
www.youtube.com
[Last time](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=bfddaae9dbd0dbc01dcaf3231f961947), we saw how statistical sampling can be used with [Control Test Definitions](ht...

Data Sampling Techniques Part 5: Sampling Using Scripted Filter

Import · about 9 years
www.servicenow.com cache
The new [Automated Test Framework (ATF)](https://docs.servicenow.com/bundle/istanbul-release-notes/page/release-notes/servicenow-platform/automated-test-framework-rn.html) in the Istanbul release i...

Automated Test Framework Part 1: First Impression

Import · about 9 years
www.servicenow.com cache
We finally got to get Istanbul to our personal developer instance and it was just to dive in. This post will be a quick overview of the 5 big things that I think will rock your world with the Ista...

My Top 5 Istanbul features

Import · about 9 years
www.servicenow.com cache
'Tis the season and no matter how you celebrate, we want to help you keep your ServiceNow instances going strong. The holidays can mean different things to different ServiceNow administrators. Some...

Holiday emergency prep kit for you and your ServiceNow instance

Import · about 9 years
www.servicenow.com cache

The Enterprise Cloudcast - Multi-tenant vs Multi-instance cloud architectures

Import · about 9 years
a
www.servicenow.com
The [ServiceNow Community](https://community.servicenow.com/) (this site) allows you to get in touch with customers and experts from around the world. ServiceNow Express customers have access to de...

Learning - Communities

Import · about 9 years
www.servicenow.com cache
What's the best approach to a ServiceNow implementation? The [ServiceNow Adaptive Implementation Framework](https://www.servicenow.com/content/dam/servicenow/documents/datasheets/ds-saif-datashee...

Implementation Best Practices

Import · about 9 years
www.servicenow.com cache
What type of training do you offer? Do you have certifications? Training includes system admin courses as well as application specific courses. Look at the [ServiceNow Training & Certification](h...

Learning - Training

Import · about 9 years
www.servicenow.com cache
For Enterprise, look at the [Product Documentation](https://docs.servicenow.com/) site, and select the appropriate ServiceNow version. For Express, look at the [Documentation](https://express.serv...

Learning - Documentation

Import · about 9 years
www.servicenow.com cache
How do I add additional admins in HI, even if it is temporary to cover for vacations? Look at this KB article about [Customer Administration](https://hi.service-now.com/kb%5Fview.do?sysparm%5Fart...

Instance Management - Administration

Import · about 9 years
www.servicenow.com cache
This time I will show you an easy way to do some interactive filters on normal reports which also will work on homepages. Now if you got Performance Analytics I would go to that instead and look a...

Creating interactive reports for homepages

Import · about 9 years
www.servicenow.com cache
SLAs have a time stamp in them for when they start. The SLA definition specifies a duration for how much time is allotted to meet the SLA. When you start the SLA, the duration is added to the start...

Schedule changes affect Business Pause duration calculations

Import · about 9 years
www.servicenow.com cache
There's a problem in information technology. Not everybody appears to know what is going on, which systems are in place, how much money is being spent where… or know what pieces of hardware and sof...

The chasm of invisibility that sits at the heart of IT

Import · about 9 years
www.servicenow.com cache
What is the Architect community? It is a common place for all like-minded folks who are on the path of Enterprise Architecture practice or who are planning to get into Enterprise architecture pra...

FAQ on Enterprise Architects Community

Import · about 9 years
www.servicenow.com cache
ServiceNow applications include client-side forms for data entry and retrieval. By default, there is one form for every object in the application — this contains all of the object's displayable att...

Platform Technical Overview

Import · about 9 years
www.servicenow.com cache
The two previous posts addressed the importance of knowing who's involved in DevOps and what your challenges might be. Now let's look at what you can do to get to the mindset necessary to be succes...

The DevOps Mindset Part 3: Achieving the Mindset

Import · about 9 years
www.servicenow.com cache
We've discussed previously that DevOps is a mindset. It's all about collaboration, sharing, and communication. But it's also important to recognize that one person's mindset is not necessarily the ...

The DevOps Mindset Part 2: Recognize the Challenges

Import · about 9 years
www.servicenow.com cache