ServiceNow News
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I've been running a blog series on [Data Sampling Techniques](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=efed222ddbd0dbc01dcaf3231f9619f9) where the latest topic was on...
And the winner is... Randomly Selecting GlideRecords
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about 9 years
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If you are planning to import thousands of records into your instance and you have a complex coalesce key to update data, this post is for you. Easy import, data load, and import sets are wonderful...
Improving performance when importing data with more than one field as coalesce key
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about 9 years
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Here's a recording of a panel discussion about the future of artificial intelligence for customer support. It was moderated by Kate Leggett from Forrester Research. Panelists (left to right): Nitin...
The future of AI for customer support: panel discussion with ServiceNow, Neva, Zendesk, and Wipro
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about 9 years
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[Last time](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=bfddaae9dbd0dbc01dcaf3231f961947), we saw how statistical sampling can be used with [Control Test Definitions](ht...
Data Sampling Techniques Part 5: Sampling Using Scripted Filter
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about 9 years
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'Tis the season and no matter how you celebrate, we want to help you keep your ServiceNow instances going strong. The holidays can mean different things to different ServiceNow administrators. Some...
Holiday emergency prep kit for you and your ServiceNow instance
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about 9 years
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The Enterprise Cloudcast - Multi-tenant vs Multi-instance cloud architectures
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about 9 years
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SLAs have a time stamp in them for when they start. The SLA definition specifies a duration for how much time is allotted to meet the SLA. When you start the SLA, the duration is added to the start...
Schedule changes affect Business Pause duration calculations
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about 9 years
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There's a problem in information technology. Not everybody appears to know what is going on, which systems are in place, how much money is being spent where… or know what pieces of hardware and sof...
The chasm of invisibility that sits at the heart of IT
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about 9 years
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