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In the insurance industry, processing claims can be a drawn-out and maddening process. AI chatbots and conversational tools can improve the claims experience for both policyholders and adjusters. N...

https://www.servicenow.com/workflow/customer-experience/how-ai-improving-customer-experience-cx.html

workflow.servicenow.com · over 1 year
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Two factors are driving [low-code demand](https://servicenow.com/workflow/it-transformation/low-code-software-development-demand-reality-check/). First, the shortage of skilled programmers: there w...

https://www.servicenow.com/workflow/hyperautomation-low-code/history-of-coding-low-code-movement.html

workflow.servicenow.com · over 1 year
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The arrival of multiple COVID-19 vaccines has created hope that the end of this pandemic may be in sight. But producing a vaccine is the first step in an immensely complex process that we must get ...

https://www.servicenow.com/workflow/customer-experience/crisis-response-3-ways-to-distribute-vaccines.html

workflow.servicenow.com · over 1 year
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Nearly 9 in 10 enterprises increased annual spending on machine learning and AI projects in 2021, according to a DataRobot [report](https://www.datarobot.com/newsroom/press/datarobot-research-finds...

https://www.servicenow.com/workflow/it-transformation/eric-siegel-how-to-lead-machine-learning-projects.html

workflow.servicenow.com · over 1 year
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“Cognitive technologies, like AI, can help us to better sense, serve, and satisfy customer needs,” Ang says. “A more customer-centric, data-driven approach can turn innovation from an art form into...

https://www.servicenow.com/workflow/it-transformation/digital-technologies-scale-singapore-innovation.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/employee-engagement/tribeca-films-alt-shift-life.html

https://www.servicenow.com/workflow/employee-engagement/tribeca-films-alt-shift-life.html

workflow.servicenow.com · over 1 year
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European apparel retailer [Scotch & Soda](https://retailtechinnovationhub.com/home/2021/8/27/checkpoint-systems-lands-scotch-and-soda-rfid-tech-deal), with stores in more than 70 countries, needed ...

https://www.servicenow.com/workflow/it-transformation/4-strategies-to-improve-supply-chain-resilience.html

workflow.servicenow.com · over 1 year
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When was the last time you had an experience you really enjoyed—as a customer, an employee, or just a human being? Hopefully, this is a fairly easy question to answer. But here’s a different one: H...

https://www.servicenow.com/workflow/employee-engagement/measureable-employee-experience-future-business.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/it-transformation/government-public-sector-digital-transformation.html

workflow.servicenow.com · over 1 year
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Connect IT and operations, without compromising security. Give all stakeholders the information they need with a clear, visible process to get products to market on schedule. Get a comprehensive v...

https://www.servicenow.com/solutions/industry/manufacturing.html

workflow.servicenow.com · over 1 year
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People are saying that companies are driving digital transformation with all these new services like rideshare, and home rentals, food delivery, or even at-home fitness … But the interesting thing ...

https://www.servicenow.com/workflow/employee-engagement/best-companies-prioritize-employee-experience.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/it-transformation/business-transformation-5-macro-lessons-knowledge.html

https://www.servicenow.com/workflow/it-transformation/business-transformation-5-macro-lessons-knowledge.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/it-transformation/embracing-contradictions-generative-ai-strategy.html

https://www.servicenow.com/workflow/it-transformation/embracing-contradictions-generative-ai-strategy.html

workflow.servicenow.com · over 1 year
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Beginning in March 2020, the majority of non-emergency care was done virtually, and three-quarters of doctors reported that they were able to deliver “[high-quality care](https://www.ama-assn.org/p...

https://www.servicenow.com/workflow/employee-engagement/in-person-industries-adopting-hybrid-work-model.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/lpdem/demonow-all.html

https://www.servicenow.com/lpdem/demonow-all.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/subscribe.html

workflow.servicenow.com · over 1 year
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Artificial intelligence is the secret sauce not only for enabling companies to surface workers’ skills and career aspirations, but also for matching them to projects, upskilling pathways, lateral m...

https://www.servicenow.com/workflow/employee-engagement/future-is-skills.html

workflow.servicenow.com · over 1 year
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Optum’s Case Advisor platform uses [natural language processing](https://www.servicenow.com/workflow/learn/ai-automation-glossary.htmlnatural-language-processing) and [machine learning](https://www...

https://www.servicenow.com/workflow/it-transformation/ai-automation-investing-leads-to-business-growth.html

workflow.servicenow.com · over 1 year
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Enterprise software provider Deltek encourages an environment that embraces continuous learning, says Jodi Atkinson, the company’s senior director of global learning. “We live and breathe a culture...

https://www.servicenow.com/workflow/employee-engagement/continuous-learning-on-the-job.html

workflow.servicenow.com · over 1 year
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https://www.servicenow.com/workflow/it-transformation/achieving-net-zero.html

https://www.servicenow.com/workflow/it-transformation/achieving-net-zero.html

workflow.servicenow.com · over 1 year
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Challenge 1: Inadequate identification of key risks Automated solution: Use automated risk-assessment workflows to easily collect accurate information from users and deploy asset-aware risk scori...

https://www.servicenow.com/workflow/security-risk/future-cybersecurity-is-automated.html

workflow.servicenow.com · over 1 year
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I believe the next 10 years will be a period of dislocation, which is not necessarily a bad thing. Geopolitically and environmentally, it’s going to get turbulent. My generation benefited from w...

https://www.servicenow.com/workflow/it-transformation/ensuring-singapore-future-growth.html

workflow.servicenow.com · over 1 year
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We found that leaders are more aggressive in addressing people, processes, and technology. Leaders understand the importance of these three pillars in supporting optimization efforts. They are ahea...

https://www.servicenow.com/workflow/hyperautomation-low-code/optimization-issue-letter-from-editor.html

workflow.servicenow.com · over 1 year
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COVID-19 has forced companies to conduct the greatest workplace productivity experiment of all time. Millions of employees who once clocked in at offices are now working remotely. They depend on di...

https://www.servicenow.com/workflow/employee-engagement/why-hybrid-workplace-is-the-future-of-work.html

workflow.servicenow.com · over 1 year
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Remote-work challenges during the early phase of the pandemic had a disproportionate effect on women. They were [three times](https://journals.sagepub.com/doi/10.1177/08912432211001301) more likely...

https://www.servicenow.com/workflow/employee-engagement/gender-inequality-challenge-hybrid-work.html

workflow.servicenow.com · over 1 year
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