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Last week while writing an article for the [itSMF USA](http://www.itsmfusa.org/) that touched on the [Consumerization of IT](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=...
The Consumerization of HR? Yes, Consumerization Is Not Just An IT Thing
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[](https://community.servicenow.com/now-platform/latest-release.html)
Bienvenue sur la nouvelle page du ServiceNow Usergroup Suisse romande sur community!
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Sometimes, the past _is_ prologue. It just takes a while for current reality to catch up with the foreshadowing.
Take IT innovations that have transformed how business is done. By my lights, three...
A Single Version of the Truth: THE Innovation of the (15th) Century!
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_Here is a blog I wrote years ago on, well, blogging. I hope it helps some of you translate your thoughts and knowledge into compact, clear and useful content!_
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Writing isn't so hard when nob...
How I Became a Ruthless Self-Editor and Much Better B2B Writer
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_Regular upgrades are one of the most important events in the lifecycle of your system. Insuring upgrade success is an achievable goal — when you know the best practices._
_Prepare for your next ...
SolveNow Session 2: Best Practices to Bullet-Proof Your Upgrade
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Not considering Discovery for a bit, most organizations seem to take one of two basic approaches to build out their configuration management capabilities: top-down or bottom-up. Let's talk about ea...
Configuration Management and CMDB: Top-Down or Bottom-Up?
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This isn't 1972\. Stop adding "...Gate" to anything vaguely scandalous. Nor is it 1978 and we're not in Jonestown. Stop drinking (laced) Kool-Aid.
We're equally guilty of language apathy in the en...
MFD? WTF? Stop thinking mobile first and start thinking mobile always.
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about 12 years
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It's a Tuesday afternoon and that 2:30 feeling is starting to sink in. You've been working all day to figure out a way around this ServiceNow implementation issue. You suddenly think to yourself, "...
Think like a ServiceNow Employee: Automation, Application Administration and Integration Solutions
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about 12 years
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Marc Andreessen, internet wunderkind of Netscape fame who deserves credit for making web geekery cool, [famously claimed](http://online.wsj.com/news/articles/SB1000142405311190348090457651225091562...
PaaS is passé. Why application creators are eating the world.
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20 Blogging Tips, Straight From The Horse’s Keyboard, Part 2
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20 Blogging Tips, Straight From The Horse’s Keyboard, Part 1
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