ServiceNow News
6 items
Hello ServiceNow Community.
The following article will detail the steps to configure an additional field and adding additional employee data points into the At a Glance section within the HR Agent...
Configuring the At a Glance section in Agent Workspace for HR Case Management (Configurable)
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over 2 years
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Hello ServiceNow Community.
The following article will detail the steps to configure a report on the Agent Workspace for HR Case Management (Configurable Workspace). In addition, we will show how ...
Configure a report and drill down on Agent Workspace for HR Case Management (Configurable Workspace)
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over 2 years
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Hello ServiceNow Community.
We have been getting questions on how records show as updated in the configurable workspace list. The scenario is an agent opens the workspace lists then is working a s...
Monthly Tips and Tricks - Updated records indicator in the HR Agent Configurable Workspace list
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over 2 years
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Hello ServiceNow Community.
We have been getting questions on how to show user presence on the HR Case record within the HR Agent configurable workspace. This article will walk you through a simpl...
Monthly Tips and Tricks - User Presence on the HR record in HR Agent Configurable Workspace
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over 2 years
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We often receive questions about how to hide fields on the case creation dialog of HR Agent Workspace. In HR Agent Workspace, case creation no longer uses the UI page for configuration. This articl...
Hide the COE field within the Case Creation dialog in HR Agent Workspace
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about 3 years
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