Overview Have you ever wondered what is the best way to export articles from ServiceNow? One might think that is an easy task. At the end of the day, all you have to do is exporting the kb\_artic...

Overview Out of the box there are portals that come pre-installed, but also, it is quite common to start using a portal and then stop using it to use another one. The most common case is that of ...

Over the years I have faced many times the following question _"How could we grant a role for a given period of time only?"_. Given it is a very common question ServiceNow have released this brand ...

The UI builder allows us to add extra sections on the contextual sidebar that appears on the right-hand side, and although everyone knows that it allows the developer to select an Out-of-the-Box ic...

In [this other article](https://www.servicenow.com/community/in-other-news/encrypting-columns-fields-using-quot-column-level-encryption/ba-p/2730821) I talked about encrypting columns (fields) with...

Playbooks were released several releases ago to help agents deal with tickets faster. They were available in the "CSM Configurable Workspace", but since the "Service Operations Workspace" was relea...

Have you ever wondered how could you get a summary of the access a given user/group/role has on your instance resources? You may be thinking the "Debug Security" option but that's way too granular ...

When it comes to cloning instances we could do it using the old fashion way or, from Utah onwards, we can use the "Clone Admin Console", which groups everything we need to care about in a single pl...

Today I will be talking about the "Data Filtration" plugin (com.glide.data\_filtration), which allows to define an extra layer of security an organisation can add on top of ACLs to prevent users se...

In [this other article](https://www.servicenow.com/community/in-other-news/encrypting-attachments-using-quot-column-level-encryption-quot/ba-p/2700245) I talked about encrypting attachments with "C...

[Column Level Encryption](https://docs.servicenow.com/bundle/utah-platform-security/page/administer/encryption/concept/c%5FEncryptionSupport.html) (also known as CLE) is a free plugin that has been...

Please, be aware that the purpose of this article is not to show how to configure the "Sentiment Analysis" but to inform about what it is and what can be used for so that companies and organisation...

The Out-of-the-Box Instance Scan tool was introduced in Quebec as a free product any customer can use However, there are still many customers out there that do not seem to know about it. Here is a ...

The brand new plugin called " Automated Testing for Virtual Agent" (_com.glide.cs.atf_) allows us to run ATF on Virtual Agent Topics by embedding its functionality into the "Virtual Agent Designer"...

This post is the continuation of [OldButGold 1: Moving customisations made to a Store App without too much effort ](https://www.servicenow.com/community/in-other-news/oldbutgold-1-moving-customisat...

Some features, despite of existing for a long time are not well-known after all, and this seems one of them, so here is an article that may help people reduce their workload when publishing modific...