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After completing a very fabulous training by our own Ben Sweetser, as well as getting some advice from rockstars Alex Yupanqui and Jimmy Yuan, I decided to create a Orchestration/Runbook Automation...

Use Orchestration to Export ServiceNow Data

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_"The enterprise that does not innovate ages and declines. And in a period of rapid change such as the present, the decline will be fast."_ \-Peter DruckerAccording to ServiceNow Founder and Chief ...

Jump into the Hotbed of Innovation

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Liebe SNUGG — ServiceNow User Group Germany, eine Weile ist es um die SNUGG etwas ruhig geworden — jetzt gibt es gleich 2 Gründe, um sich mal wieder zu melden. Ich gestatte mir, diese Information s...

Themenvorschläge knowledge13 // Vorschlag zum Treffen der ServiceNow User Group Germany 2013

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AGENDA IMAKUMO AVRIL MAI

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UI Pages to the rescue I started by creating a UI Page that will host my notification badges. Name: render\_gadget\_tasks\_badges Category: Home Pages HTML: all the Jelly/HTML/Javascript/C...

I want badges!

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Is there a way to put a conditional script into an email template. If the recipient has the role ITIL, show the {URI}, if they do not leave it out of the template

Conditional Link if recipient has role

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It was great to see everyone at the User Group meeting last week. While it was still fresh in everyone's mind, I'd like to start a thread to talk about ideas for the next one. From my perspective,...

Ideas for the next LUG

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I was trying to configure a few custom chat actions but outside but had some challenges finding documentation on the methods available to the g\_chat object. I decided to use standard Javascript to...

Methods for Chat Actions

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Steps to success: 1) Submit an [Innovation of the Year award](https://knowledge.servicenow.com/k13/k13%5Finnovation.do) entry 2) Browse the [Knowledge 13 session agenda](https://knowledge.servi...

How to Become an Innovator at Knowledge 13

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Setting the context For a practical illustration, we will be controlling the list of available choices of the State field of an incident.In the out of the box installation of ServiceNow (for exam...

How to control the available choices of a choice list in a ServiceNow form

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To all,I hope everyone is doing well. If you have not heard, Calgary has released for Controlled Availability! I have not heard of a firm general availability release date yet but I believe they we...

Calgary has gone CA!!

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While ServiceNow doesn't come with a standards based REST API, it does provide a API that can be leveraged by REST based libaries and clients. The current ServiceNow REST API is available through t...

REST Post Tool Enhancements and Demo

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Open a record from a list without clicking on it

Open a record from a list without clicking on it

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Speed. Endurance. Skill. Innovation. Where else can you combine your drive to develop, your passion to create and your need to win? During the first ever CreateNow Hackathon at Knowledge 13, over ...

CreateNow: Participate in the Hackathon at Knowledge 13

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...but according to ServiceNow (OTB) there are only 9 countries in a suggestion field. ![image](https://community.servicenow.com/community/image/serverpage/image-id/157955iC6B26CF655315DF0/image-si...

The World is a BIG Place...

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Just saw this gem on our internal Live Feed from our resident wizard Mr. Goodliffe. The question on Live was how can I easily locate users with duplicate email addresses. I've always used a GlideAg...

Find duplicate user email (or anything else)

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In the final part of our series on Jelly, Andrew and Chuck walk you through testing and debugging your Jelly code along with some examples of what people have built with Jelly. Unlock even more pow...

TechNow Ep 3 | Jelly - Part 3 of 3

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JDBC Workflow Activity - Make database calls via workflow. You know you wanna.

JDBC Workflow Activity - Make database calls via workflow. You know you wanna.

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Une Approche Pragmatique de la Gestion de la Performance IT Avec l'adoption mondiale des processus de Gestion des Services IT basés sur [ITIL](http://www.imakumo.fr/formation/itil/) comme référen...

Une Approche Pragmatique de la Gestion de la Performance IT

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Hi Team, We have 2 weeks to get at least 6 more folks into this class. I know you have users that want training, so send them here!!!! They can register through HI or by sending an email to trainin...

System Administration Class in Orlando, FL - March 19-21

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Our Process User Training Program offers a variety of delivery options for our customers. Sometimes I get questions during scoping calls as to what each one is. One of the points of confusion is us...

Training Formats Explained

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ServiceNow Masters Seminar Series - Part 4!

ServiceNow Masters Seminar Series - Part 4!

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The first Google Hangout SnappCast - this was an experiment and I like the format, but not the recording quality (can't see the text well enough.) We will try to resolve this.In the meantime, join ...

Snappcast - Episode 19

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Innovation Inspiration from Symfoni and Telstra

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I was talking to a customer the other day, who had an interesting request. Their company already uses Salesforce.com's Chatter feeds for everything in their company. Every document in salesforce ha...

Integrate ServiceNow with Salesforce.com's Chatter feeds

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