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Have you ever wondered about all the different locations in ServiceNow where code can be present?Bet it just keeps you up at night doesn't it?Well, I was wanting a comprehensive list of coding loca...

Where Does All The Code Hide?

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Ah "incidents." That IT service management (ITSM) word we in IT use to describe customer issues that, rather awkwardly, means absolutely nothing to them — unlike IT "failure," "issue," and "problem...

Whose Incident Priority Is It Anyway?

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Development Process in ServiceNow

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SCOM 2012 - Consuming ServiceNow Web Services with Microsoft Orchestrator

SCOM 2012 - Consuming ServiceNow Web Services with Microsoft Orchestrator

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Who said IT service management (ITSM) tools aren't interesting (or flexible)? One of the highlights of ServiceNow's Knowledge 13 global customer event in Las Vegas last May was the inaugural Servic...

NowForum: The ServiceNow CreateNow Hackathon Comes To Europe

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7 Practical Tips For Marketing IT To Business Stakeholders

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Announcing the CreateNow Developer contests in Paris, Frankfurt and London Video

Announcing the CreateNow Developer contests in Paris, Frankfurt and London

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Deliver the proverbial "more with less," or just more-for-the-same-cost as IT-dependency increases. Better understand the needs and expectations of business colleagues and customers (and to deliv...

NowForum: Valuable Content, Peer-Networking, and the Art of the ITSM-Possible

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In case you haven't already read about it, automotive finance leader and [exemplary ServiceNow customer](http://www.servicenow.com/knowledge.do?sysparm%5Fdocument%5Fkey=kb%5Fknowledge,1678320b0a0a3...

Improve Custom Apps at Your Enterprise: Create Your Own Hackathon!

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ServiceNow boasts a wide range of capabilities in their out-of-box SOAP and REST web services. There are times, however, where you need something that is totally custom, and not found out of the bo...

Create your own REST-based ServiceNow Web Service

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8/28 North Carolina User Group - Follow Up Video

8/28 North Carolina User Group - Follow Up

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My colleague Jason Petty created a very useful update set, that allows users to configure an export of table data in any format you define. It uses a mid server to create and FTP this file to a FTP...

I don't normally do this - but this is useful.

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Our Performance Analytics (formerly Mirror42) elearning has been on the Learning Center site for a couple of weeks now, and getting some great interest as well as generating some interesting questi...

Performance Analytics elearning available

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50+ Tweets of Calgary Recap

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Using System Properties to control your application configuration

Using System Properties to control your application configuration

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I have been meaning to post this for a while now. Most of us are aware and use the dot walk method for dereferencing GlideRecord. It goes something like this: myFunction();function myFunction() { ...

A different way of dereferencing a GlideRecord

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I like to ride my bicycle. In fact, I like to ride it well. I use an app on my iPhone called [Strava](http://www.strava.com) to track how well I ride it. Using the magic of GPS, I can compare my ti...

Putting the Indicator back in KPI

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On July 30, ServiceNow had its first formal TweetChat, which is exactly what it sounds like — a moderated, open, multi-participant chat held via tweets on Twitter. The primary topic: IT transformat...

ServiceNow's First TweetChat: What Got Said and What It Means

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If you want to simply display in a list view when a record has an attachment, you can easily do it with a Field Style: ![image](https://community.servicenow.com/community/image/serverpage/image-id...

Displaying if a Record has an Attachment

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"Tweet chats" (or "tweetchats") — some people love them, and some people loathe them for clogging up their personal Twitter streams. Some organizations do them well, some not so much. And as Servic...

10 Tweet Chat Tips: Social Learnings From the First KPMG/ServiceNow Tweet Chat

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Dear fellow SNUG members, I hope you are all well and have either returned to the office refreshed from a relaxing summer break, are currently enjoying the unexpected good summer we've had or are l...

SNUG Update and NowForum

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157877i39FAC372E5596536/image-size/large?v=v2&px=999)I met the CIO of a prospective customer last week. He looked me in...

So what do you want to be when you grow up? Here's our answer.

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Hallo zusammen,ich hatte vor einiger Zeit vorgeschlagen, das diesjährige Treffen der ServiceNow User Group Germany bei uns (Volkswagen) in Wolfsburg durchzuführen. Aktueller Vorschlag ist:- Anreise...

Einladung: Treffen der ServiceNow User Group Germany (SNUGG) am 23.10.2013 in Wolfsburg

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Although ServiceNow has the capability of importing data in the CSV format using a custom delimiter, very few people know about it or understand how to get this to work. There is actually a great l...

Importing CSV Data with Custom Delimiters

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During the ServiceNow Q2 2013 earnings call, CEO Frank Slootman spoke of the continued use of the ServiceNow service automation platform for service domains outside of enterprise IT, i.e. for lines...

A Future Role for IT: Managing Service Relationships in the Enterprise

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