Although ServiceNow has the capability of importing data in the CSV format using a custom delimiter, very few people know about it or understand how to get this to work. There is actually a great little wiki documentation segment on this, but you kind of have to know what you're looking for in order to find it (http://wiki.servicenow.com/index.php?title=Data\_Sources#Example\_CSV\_data\_source\_file).

I've created a simple little YouTube video that demonstrates how you set up ServiceNow so that you can import a non-comma based CSV file... [READ MORE]