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_"The only reason for time is so that everything doesn't happen at once."_ Albert Einstein Einstein's statement certainly sounds correct, but if your organization has offices in different time zo...

Get into the zone, the time zone

Import · over 11 years
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In a recent [webinar](http://info.servicenow.com/LP=2843), [Chris Pope](https://community.servicenow.com/people/ChrisPope/content) and I discussed the [barriers to proactive problem management](htt...

6 Problem Management Best Practices

Import · over 11 years
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In a recent [webinar](http://info.servicenow.com/LP=2843), [Chris Pope](https://community.servicenow.com/people/ChrisPope/content) and I discussed the barriers to proactive problem management, and ...

6 Barriers To Proactive Problem Management

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The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest. R...

Knowledge Base Weekly Digest: August 12, 2014

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Linking a UI Page to be accessible on a Mobile Device

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All new Discovery and MID Server Solutions resource page

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157507iDC72C384B3E361DF/image-size/large?v=v2&px=999) Who doesn't love a good summer road trip? You usually know whe...

Effective IT — like any good road trip — "Starts with the Map."

Import · over 11 years
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During last week's webinar on Problem Management ([watch on demand](http://info.servicenow.com/LP=2843)) we had over 30 questions that we couldn't respond to live. So we followed up on them all via...

Problem Management Webinar Q&A Responses

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Hi Everyone - I wanted to make sure customers have access to the recordings of our virtual lunch-n-learns. Below is a list of the previous sessions. I will provide links to the others as we conduct...

Rockies Virtual Lunch-n-Learns

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Hi Everyone - I wanted to make sure customers have access to the recordings of our virtual lunch-n-learns. Below is a list of the previous sessions. I will provide links to the others as we conduct...

Rockies Virtual Lunch-n-Learns

Import · over 11 years
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Hi Everyone - I wanted to make sure customers have access to the recordings of our virtual lunch-n-learns. Below is a list of the previous sessions. I will provide links to the others as we conduct...

Rockies Virtual Lunch-n-Learns

Import · over 11 years
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Service Now Administrator Position

Service Now Administrator Position

Import · over 11 years
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In the ServiceNow > IT Governance, Risk and Compliance Plugin we see examples from multiple standards, frameworks, guidance and regulations. This post explains an approach to updating COBIT with th...

Innovation of the Year K15? IT GRC > Authoritative Sources > COBIT 5

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Our last video, [Troubleshooting Outbound Email Part 1 of 6: Introduction](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=3bed622ddbd0dbc01dcaf3231f96196a), explained how t...

Troubleshooting Outbound Email Part 2 of 6: Notification Fails to Create sys_email Record

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Think back to your most pleasant customer support experiences. Not the bad experiences, we know you can easily dig those up - think about the _really great_ ones. It's difficult to recall, isn't it...

The Right Information, at the Right Time

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157511i6D50C92B0BD274DB/image-size/large?v=v2&px=999) As people become increasingly accustomed to accessing applicati...

The Age of Services Has Arrived… just in time for the summer

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Many organizations are now using Agile software development methods to deliver quality working software faster. Scrum is an especially popular Agile framework where self-organizing teams plan, work...

Managing software development using the SDLC application

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![image](https://community.servicenow.com/community/image/serverpage/image-id/157537i90376AF1C079C211/image-size/large?v=v2&px=999) I was involved in a CMS discussion recently about the need to cr...

One Front Door

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New England ServiceNow Community, We are looking for one more customer presenter at the upcoming SNUG on August 13th in Foxborough! It would involve 20 minutes of presentation - ppt slides or a ...

Interested in sharing how you use ServiceNow at the upcoming SNUG?

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Dynamic Knowledge Search v2 Video

Dynamic Knowledge Search v2

Ben Hollifield · over 11 years
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This week's [best practices article](https://hi.service-now.com/kb%5Fview.do?sysparm%5Farticle=KB0540192&ni.dependent.topic=kb%5Fknowledge.category&prd%5Fchk=64d4111a85ef0500f6596ad46389742a&syspar...

Practice Makes Perfect: Business Rules Best Practices

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The Education Services team is thrilled to announce the immediate availability of an all new version of our popular Foundations online learning modules! Content has been comprehensively updated to...

ServiceNow Foundations Modules all new for Eureka!

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Find out what is new on ServiceNow Share right from the community

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[Grant](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=58511ee5db981fc09c9ffb651f9619f6) is back, this time to present a series on outbound email! If you are experie...

Troubleshooting Outbound Email Part 1 of 6: Introduction

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The Knowledge Base is kept current with frequent edits and additions. You can stay up-to-date on the latest by reviewing the weekly KB digest. Recently added and updated Knowledge Base articles: ...

Knowledge Base Weekly Digest: August 5, 2014

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