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Waiting for [the workflow event named] Godot

Waiting for [the workflow event named] Godot

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A while back, I discussed an interesting topic around [getting granular reports for usage in Knowledge Management](https://community.servicenow.com/community?id=community%5Fquestion&sys%5Fid=0dd20f...

Reporting on Who is viewing your Knowledge Base content

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Updates made to the Entitlement process on HI

Updates made to the Entitlement process on HI

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![image](https://community.servicenow.com/community/image/serverpage/image-id/156445i69DE54C8E0329C5D/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: July 20, 2015

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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: BEGINNER Assumes good beginner level knowledge and/or familiarity ...

Javascript Switch Statement

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Despite the fact that this feature was made available in the new Fuji release to the Administrators, creating database indexes via the User Interface has been in the ServiceNow platform for a long ...

Improve performance by creating database indexes via the User Interface

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Congratulations 2015 July Leaders

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This week we're focusing on another out-of-memory known issue that exists in the base system product that effects the CMDB module. The related article is [KB0546751: CI forms load slowly and may ca...

Known Error of the Week: CI forms load slowly and may cause a node out-of-memory condition if they include a CI Relations formatter and the CI has many downstream relationships

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Useful External Websites These sites are some that I have found in my work as a SN developer. These are independent of SN, for the most part, but all have useful info and should be included in eve...

ServiceNow Tips and Tricks

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If you have ever used a ZIP file, you owe a debt of thanks to a company called [PKWARE](http://www.pkware.com/). And while that company may be best known for making large files easier to share and ...

Secure Cloud Computing: Lead, Follow or Get Out of the Way

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In [UI15](http://wiki.servicenow.com/index.php?title=Navigation%5Fand%5Fthe%5FUser%5FInterfacegsc.tab=0), when viewing a request item that has the list collector variable on the form, you are promp...

Avoiding the "Confirm Reload" dialog box when viewing forms with the variable editor in UI15

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There is a temptation to focus only on the implementation of the tool and assume as you build it people will come. I recently implemented the Project and Resource modules in ServiceNow replacing mu...

Implementing Project and Resource Management - Successfully

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If you have, would you share some basics re: how you set it up? Thanks!! Hi Mary Ellen... we created the attached project dashboard in ServiceNow that we send to our stakeholders on a weekly basi...

Has anyone created a project snapshot view like this?

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Those of you who have upgraded to Eureka are certainly familiar with the [System Administration](http://wiki.servicenow.com/index.php?title=Customizing%5FHomepagesSystem%5FAdministration%5FHomepage...

Modifying the unmodifiable

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After reading this documents, you should understand: What is the impact of different time zones on Web Services How to pass the time in client time to be converted into UTC How does it look on ...

SOAP Web Service and time zones examples

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So, I’m quite an inpatient person. When I do something, I kind of what it to happen now… When configuring in ServiceNow, it’s great. I update a business rule and I can immediately see the results....

Posts about Email on Service Now Gems

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At ServiceNow we have users all over the world, in different time zones, where, strangely enough, they do things like put the day in front of the month. So we understand that there are times when t...

Setting the Compact list date/time when it is defaulting to Pacific Standard Time in UI15

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The CSS Portal now provides additional features to help you manage your company's HI users and ServiceNow admins. In the Manage Users page of the CSS Portal, you can see your company's ServiceNow a...

Updates to the Customer Self-Service Portal

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![image](https://community.servicenow.com/community/image/serverpage/image-id/156775iC716E184D47840B8/image-size/large?v=v2&px=999) The Knowledge Base is kept current with frequent edits and addit...

Knowledge Base Digest: July 13, 2015

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Auditing in ServiceNow can be a tricky proposition. The sys\_audit table is large, and searching it effectively can be a chore, especially if you are doing so in production. ServiceNow has provided...

Custom Auditing

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For years, if I wanted to move data through the system, I would export XML, go to the next instance, import the XML, etc. I never really though about it; I thought this was the way to do it and tha...

A different way to do data

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"IT," of course, is "information technology." And "IoT" is the "Internet of Things." But what doe the IoT mean to or imply for IT? The good folks at [Progress Software](http://www.progress.com/) r...

Is IT Ready for the IoT at Your Enterprise?

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There are a few mysterious things in ServiceNow that are often believed to be out of administrators' reach. These are various pieces of the core functionality that simply work the way they do. Tabb...

Demystifying form tabs

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SNUG Switzerland - Presentations

SNUG Switzerland - Presentations

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Benelux SNUG - Presentations

Benelux SNUG - Presentations

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