The CSS Portal now provides additional features to help you manage your company's HI users and ServiceNow admins. In the Manage Users page of the CSS Portal, you can see your company's ServiceNow admins by accessing the page Who are my ServiceNow admins and what can they do? This page provides a list of your Customer Admins, as well as a summary of their responsibilities. You can also request the ServiceNow Administrator role for yourself or for another user from a link on this page. The Service Catalog provides access to both of these pages.

Here is a video that explains the process:

The Manage Company Information page, also available from a link on the Manage Users page, allows you to keep your company contact information up-to-date, and now notifies you if any information is incomplete or requires verification.

The Alerts page now includes additional alerts to help you manage users. You can link to user accounts with missing or incomplete information, and provide the information to ensure the accounts are up-to-date. You can also link to dormant user accounts, and activate or deactivate them.

This video shows how to use the Manage Users tab:

For more information on the Customer Self-Service Portal, see:

Using the Customer Portal (KB0547103)

Managing Users in the Customer Self-Service Portal

Video tour of the new Customer Self-Service Portal in HI

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