ServiceNow News
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The journey to earn a ServiceNow certification, such as the Certified System Administrator (CSA) or Certified Application Developer (CAD), can be challenging. Two of the most common problems profes...
ServiceNow Certification Guide: Resolving Profile Issues and Exam Vouchers
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Resetting Multi-Factor Authentication for a User
ServiceNow Documentation
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New Accessibility Tools and Updates with Dr. Alaina Beaver
ServiceNow Documentation
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Why the Intune Service Graph Connector Uses MAC Address + Model for CI Naming—and When You Might Want to Change It
Intune Service Graph Connector - CI Naming
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A Configuration Management Database (CMDB) is the central nervous system of modern IT operations. When structured well, it enables...
How REDE Consulting Can Help You Structure Your CMDB
REDE Consulting
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5 months
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Most integrations are as simple as Basic Auth—but when Replicate AI required SHA-256 HMAC validation for webhook security, things got complicated fast. In this post, I break down what HMAC validati...
HMAC Validation in ServiceNow: Securing Webhook Integrations with CertificateEncryption
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SOW Adoption Series Session 3: Deployment Guidance and Advanced Capabilities
ServiceNow Community
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The Machine Identity Console by ServiceNow offers a centralized platform to manage and secure machine identities used for inbound API integrations, addressing common security risks and operational ...
Introducing Machine Identity Console (New in Zurich)
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ServiceNow Security Center: Take more control of your ServiceNow AI Platform instance
ServiceNow Community
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5 months
Overview
While we all wait for _RaptorDB_ to be released on all instances, it is always great to remember there is a feature that allows us to speed up the form loading on any record. Users can c...
Old But Gold #5: Speeding up classic form loading
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How do I configure the Service Graph Connector Integration for Claroty CTD
Current Version: 2.1.5
Sample CTD Site to Monitor: Triton
Sample OT Devices in CTD Site to Monitor: GE1 PLC Device, XX...
Service Graph Connector Integration for Claroty CTD
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This infographic below tells you what you need to know about the multi-factor authentication (MFA) policy enforcement beginning with the Yokohama release.
Infographic: Multi-factor authentication (MFA) now default with Yokohama release
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![[Platform Fundamentals Academy] Forms to Conversations: A Beginner's Guide to Conversational Catalog](https://hel1.your-objectstorage.com/news-jace-pro-assets/news-items/24245420.jpg)
In the latest Platform Academy session, we explored how to transform static catalog forms into seamless conversational experiences.
[Platform Fundamentals Academy] Forms to Conversations: A Beginner's Guide to Conversational Catalog
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Supercharge Your Mobile Forms in ServiceNow with Client Scripting
If you’ve ever filled out long, repetitive mobile forms in ServiceNow, you know how frustrating it can be. Wouldn’t it be great if...
Platform Academy - Mobile client scripting with input form screens
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In July’s Platform Academy, we brought together a panel of ServiceNow experts to tackle one of the most critical (and often tricky) areas of enterprise service management: knowledge management. The...
Keeping Knowledge Fresh: Highlights from the KM Academy July Session
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Delivering consistent, localized experiences is mission critical in today’s global marketplace. That’s why we introduced Localization Workspace, a platform feature in ServiceNow that serves as the ...
Localization Workspace: Your Command Center for Multilingual Content
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[Register NOW ](https://rsvp.servicenow.com/putaiagentstowork)
AI is only as powerful as the platform it’s built on. It’s why we integrated AI, AI Agents and other intelligent automation technolog...
Workshop: Put AI Agents to Work for your Business 22.9.2025 0230-0430 - VIRTUAL!!
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[AI Readiness Digital Summit](https://info.servicenow.com/WT-WBR-MW-ALLBU-AIReadinessSummit-Main-14OCT25-APAC%5FLP.html?utm%5Fsource=linkedin&utm%5Fcampaign=advocacy&utm%5Fmedium=organicsocial&camp...
AI Readiness Digital Summit - on October 14-16 in EMEA/APAC timezone
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It's Here! ServiceNow Zurich Release News and my complete guide to the Zurich Release with 350+links!
Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide-
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_The Final Installment of the “Inside the AI SDLC at ServiceNow” Series_
Transitioning AI from development into production is a pivotal step in the lifecycle. The release phase is where validated ...
From Lab to Live: Releasing and Sustaining GenAI Features at Scale
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I would like to thank Nick Ricciardi, Vice President and Head of IT Customer Experience at the National Basketball Association (The NBA), for presenting their new "Home Court" experience. Nick did ...
Recap: Sept 9th 2025 Unified Experiences Platform SIG Meeting with The NBA
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Most implementations of the Common Service Data Model (CSDM) begin with IT services. But in real enterprise and government environments, IT is only one part of the bigger picture. For my customer, ...
Extending CSDM to HR Services
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🚀 Ask A Ranger – Cloud Cost Management 🚀
![RandyScrapper_0-1757966210247.png](https://www.servicenow.com/community/image/serverpage/image-id/470199iCEBD687AFA618681/image-size/medium?v=v2&px=400 "...
🚀 From setup to savings — follow the full CCM Implementation journey with us.
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