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Recap: Sept 9th 2025 Unified Experiences Platform SIG Meeting with The NBA

New article articles in ServiceNow Community · Sep 15, 2025 · article

I would like to thank Nick Ricciardi, Vice President and Head of IT Customer Experience at the National Basketball Association (The NBA), for presenting their new "Home Court" experience. Nick did a fantastic job walking through their journey and answering questions.

Here is the recording of our session.

Screenshot 2025-09-15 at 3.29.15 PM.png

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https://www.servicenow.com/community/ex-platform-for-the-modern/recap-sept-9th-2025-unified-experiences-platform-sig-meeting/ba-p/3381254