If you are new to ServiceNow, you probably have lots of questions about onboarding and how to implement. Check out these blogs to help you with common questions and concerns that you might have. ...

Here are links to key ServiceNow resources: [Community ](https://www.servicenow.com/community/)\--You are here! Our community for the ServiceNow ecosystem [NowSupport](https://support.servicenow...

This is the fifth in my project management series. As many of you know, a mulligan is when a golfer is allowed a second try after a particularly bad shot. Plus, the initial try is not marked as a ...

This is the fourth in my project management blog series. Twice now, Life cereal has run a campaign with two brothers determining who will try the new cereal their mom left on the table. Then they...

QUESTION: What are some examples of the data sources that would be in scope? MARY: There is almost always Active Directory for user data, roles, locations, etc. There are also IT tools for monitor...

This is the second in my series about project management. So, you've signed the contract and now the question is, “What's next?” Of course, you need a project plan, but you’ve never implemented Se...

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements....

Here are some informational resources to help you understand how licenses are structured and how other customers have used ServiceNow to meet their goals: [Explore packages and entitlements](htt...

You can enable your users to engage with virtual agent and live agents using ServiceNow® Conversational Interfaces. These interfaces provide conversational experiences for your users in the chat ch...