You can enable your users to engage with virtual agent and live agents using ServiceNow® Conversational Interfaces. These interfaces provide conversational experiences for your users in the chat channels that they prefer.

Visit these product hubs to learn more:

Virtual Agent & NLU

• Learn more about our Virtual Agent that provides a personalized and fast self-service experience, with natural language understanding and integrations with your chat app of choice.

Agent chat, routing and Sidebar

• Learn more about how to connect your users and customers to service agents with the right skills at the right time, and how agents can better collaborate with each other.