The Issue: Sometimes you can't include the condition you want in a graphical list filter, but a (GlideRecord) encoded query is valid. An Example: On my sc\_request table I have created a fi...

<P>Find out how you can re-use a variable set, but change a reference qualifier for one or more catalog items, without adversely affecting the other catalog items using the variable set, and how&nb...

The variable Auto-Populate feature, introduced with the Utah release, has been for me the most exciting new functionality in the Service Catalog space since the introduction of the multi-row variab...