I just noticed a new feature in the Yokohama release related to the Flow engine. There is a new action, called [Wait for Message](https://www.servicenow.com/docs/bundle/yokohama-build-workflows/pag...

Preface The range of functions available in ServiceNow is very broad. Some of them are well-known and widely used, and there are others that are less familiar, but real hidden gems. I would like ...

 In my previous [article](https://www.service...

 Preface IT Operation Management is a ...

It goes without saying that when a new ServiceNow product is implemented (configured) or an existing one is improved / enhanced for customers, development happens on a non-production environment. T...