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![image](https://community.servicenow.com/community/image/serverpage/image-id/162657i274DF85012AEA5A2/image-size/large?v=v2&px=999)I've had the pleasure of meeting most of our user groups. I always...

App Lifecycle Management: a roadmap for homeowners

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Quick fixes for your reporting woes

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This is Part 3 of the Cost Modeling Your Cloud series. So how does ServiceNow make rational decisions about what to buy when building our cloud? And how can you? [Part 1: Know your numbers](http...

Cost Modeling Your Cloud, Part 3: Be Consistent

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Last Wednesday at the University of Warwick in Coventry, we hosted the first ServiceNow User Group UK meeting of 2014, sponsored by TeamUltra. The presentation decks that can be shared are attached...

Buzzing crowds at UK SNUG meeting April 2nd

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Preparing to speak at Knowledge? What are the most important 10 minutes of your presentation?

Preparing to speak at Knowledge? What are the most important 10 minutes of your presentation?

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ServiceNow Education Services Course Catalog

ServiceNow Education Services Course Catalog

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Knowledge articles are a great way to share information with members of your organization. For example, you could use the knowledge base to store information about common hardware or software issue...

Getting Started with the ServiceNow Knowledge Application

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ServiceNow's annual global customer event, [Knowledge14](https://knowledge.servicenow.com/), is fast approaching and we're seeing some great numbers. We've previously announced that Knowledge will...

It's A Custom App World After All

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I recently did a presentation to some colleagues on what I perceived to be the current CIO challenges and trends and, in doing so, I created a list of things based on what I was hearing, seeing, an...

The Evolution Of CIO And IT Challenges

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2014 IT Priorities: The Aspiration To Action Gap Video

2014 IT Priorities: The Aspiration To Action Gap

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I am a Creator - CTI Rule: Always show new Incident Form

I am a Creator - CTI Rule: Always show new Incident Form

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Recall our last post regarding "Top Down or Bottom Up" approaches to developing a CMDB. We were in a way discussing the starting boundaries of our scope. Either starting with infrastructure bits an...

CMDB "Scope"

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When upgrading your instance leaves you scratching your head

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Knowledge Base Weekly Digest: April 1, 2014

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![image](https://community.servicenow.com/community/image/serverpage/image-id/180641iD4FD2F4F66D9328F/image-size/large?v=v2&px=999)The Application Creation Index (ACI) swooned in March, dipping 5.2...

Application Creation Index swoons, down 5.2% in March

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![image](https://community.servicenow.com/community/image/serverpage/image-id/180635i2F2157EC015DD39A/image-size/large?v=v2&px=999)That's not a religious question. Or a philosophical or metaphysica...

How many creators are in the world?

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Thank you [ServiceNow](undefined1), [DetroitSN](https://community.servicenow.com/community?id=community%5Fuser%5Fprofile&user=4492922ddbd81fc09c9ffb651f9619aa), @FruitionPartners for hosting and sp...

Thanks From Apptio

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Hello fellow Snuggies, Snugglers? Well, not sure we agreed on what we call people who attend ServiceNow User Groups, but I do know, we had a great turnout at yesterdays SNUG and we want to thank ...

SNUG Pictures & Survey - March 27th

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On Tuesday, I highlighted a video that explained how to navigate the smartphone interface. Today, I would like to highlight a video that explains how you can customize the smartphone interface to f...

How to Customize the Smartphone Interface

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Hace poco recibí­ un documento que trata sobre los 6 pasos para manejar las objeciones. Supongo que a todos en algún momento nos han tocado clientes que por una u otra razón, se protegen contra las...

Manejo de las Objeciones!!

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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowl...

Think Like a ServiceNow Employee: March 2014 Top KB Articles

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The ServiceNow Smartphone interface makes it easy to visit your instance while out and about. This video introduces the Smartphone interface and explains how you can use it to view lists and forms...

How to Navigate the Smartphone Interface

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I've previously written about the impact of [consumerization](https://www.servicenow.com/community/in-other-news/think-8220-consumerization-of-service-rdquo-over-8220/ba-p/2272638) on the corporate...

Please Stop Reinventing The Wheel: Let Real IT People Help Guide You To Real IT And ITSM Success

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Solutions for almost every cloning issue you can imagine

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Here's a link to a presentation from another SNUG: [I'm down with ODBC (yeah you know me)](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=c64e26addbd0dbc01dcaf3231f9619d8) ...

I'm down with ODBC (yeah you know me)

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